iHeater reviews and complaints
Does not work
I purchased an iHeater in 2013. The power switch broke and instead of the company fixing it, they sent a new one to me. I told them I wasn't sure I could do this myself; I was assured it was "a very easy fix." After receiving the new power switch and changing it out, my iHeater did come on and immediately sparked and burned, rendering it useless. This company have VERY POOR customer service. My mother's iHeater's switch also broke off in about the same amount of time. What a rip off.
Company Business Name: iHeater
Country of complaint: United States
Address: Indianapolis, Indiana
Scam
I purchased two iHeaters in Feb of 2011, a 1500 and a 1000. They are advertised to reduce your heating bill to pennies a day, which is a gross overstatement. The 1500 quit working this winter and of course, warranty out of date. Upon calling the company after several unanswered emails, I was told my only resolution was to ship at my expense the heater to their warehouse and that there wasn't anyone in my area that could service these heaters. Also, I would have to pay a service fee, all shipping fees and the full cost of fixing the heater. The gentleman was extremely rude and spoke very broken English.
Company Business Name: iHeater
Country of complaint: United States
Phone: 888-517-2622
Website: officialiheater.com
The complaint has been investigated and resolved to the customer’s satisfaction.
iHeater 1500 Quartz InfraRed Heater
BUYER BEWARE !
FALSE ADVERTISING! I agree with other posters regarding this appliance. It was advertised that this unit would cost merely "pennies a day", & would reduce my winter heating electric bill by 50%.
Truth of the matter is, it doubled my electric bill !
DO NOT PURCHASE ONE!
DO NOT BELIEVE THE ADVERTISING!
THIS IS A SCAM!
SAVE YOUR MONEY!
PASS THE WORD AROUND!
Company Business Name: iHeater
Country of complaint: United States
Better Product, Better Heater!
I would just like to take the time to say thanks to Top Ten Imports and the efforts that they have taken to improve the iHeater. I was having problems with the iHeater I purchased last year, I contacted customer service and shipped the heater back. They have since repaired my heater, and had it returned back to me in just over 24 hours, and it is working great.
I would recommend the iHeater over any other competitors models at this time because of how well they stand behind their product and warranty. thanks, Top Ten, keep up the good work.
Company Business Name: Top Ten Imports
Country of complaint: United States
Address: Indiana
Website: toptenimports.com
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud/theft
I bought one of the iheaters for 379 dollars. It did not meet my expectations and I returned it within the 30 day return period for a refund via UPS. They did receive it as confirmed by UPS. but refuse to return my money. I have contacted everyone I could think of for assistance, even the attorney general in Michigan to no avail. I guess no cares that a...
Read full complaint and 1 commentFalse claim's
(Original post on amazon.com) Re post now that the numbers have come in. In 2008 I used 41 billed therms in natural gas for heating, in 2009 I used 42 (I know the cost has gone up) in 2008 I paid $60.59 this was with the house open, 1 room shut off. This year only 1 room is open to the heat the others 3 rooms the doors are closed and the kitchen has a...
PURCHASED 1 A MONTH AGO - WAITED FOR 1 COMPLETE MONTHS WORTH OF GAS AND ELECTRIC BILLS. THE IHEATER DID NOT SAVE ME A PENNY IN FACT IT COST ME MORE MONEY. DO NOT BUY. THEY DO NOT GIVE YOU ENOUGH TIME TO COMPARE YOUR BILLS FROM THE PREVIOUS YEAR. ITS A SCAM
We have purchased three iheaters to date. All have faulty switches. Can't get on webpage and the 800 phone number only
says if you bought you heater from certain dealers you were sent an email regarding customer service. Well we bought ours
direct from iheater and the switches are all broke, so can't use the heaters. Can't even contact hem for replacements.
M. Garrett
Helena, Montana
My husband bought 4 Iheaters to save on our electric bill and our bill is alot higher than last year they are a rip off and we would not recommend them to anyone you do not save with those buyer beware.I complained about the Eden pures but that is not what he bought.
Mrs pruitt