Granite Transformations reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Granite Transformations
Welcome to our customer reviews and complaints page for Granite Transformations. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Granite Transformations.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Granite Transformations's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Granite Transformations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Granite Transformations. Your feedback is an important part of our community and will help others make informed decisions.
Work left unfinished
We had this excellent product installed on three countertops. We love the product. The problem is with the service. The countertop edges were not finished when installed. We called the company and was told they would finish the job. BUT when the serviceman entered the house we were told it was going to cost $50.00 to sand the edges. I said never mind I could sand them myself. I was then informed that I owed the money if he did the job or not. Once he entered the door the $50.00 would apply. We were not told this when we called as we believed the lifetime warranty would apply. So beware, they will not honor their lifetime warranty!
The complaint has been investigated and resolved to the customer’s satisfaction.
Company
Product degrades as time passes and customer service is non-existent. They are unbelievably rude and won't even try to address any issues with their product. DON'T WASTE YOUR MONEY go with the real thing or even laminate.
The complaint has been investigated and resolved to the customer’s satisfaction.
sink pulled out after installing countertop
Chloe Unsan, My name is Brian and I own the Granite Transformations locations in Omaha, NE and Lincoln, NE. I have owned and operated these franchises since Spring of 2004. I am proud that we have thousands of satisfied customers and projects which have simply transformed a customers kitchen/bath from ordinary to extra-ordinary. The great thing about our product is that it is backed by a warranty. I monitor all emails and or customer questions regarding installed products and do not recall any issues regarding the degradation of our TREND Stone and or TREND Glass product. I have searched our entire customer base and can not match your last name to a Granite Transformations customer. I am disappointed that this comment was posted over a year ago. I would like to take care of your concerns immediately. My cell phone is [protected] and my personal email address is bneesen@graniteomaha.com. Please contact me at your earliest convenience.
Make sure to file your complaint with Labor & Industries or BBB, so anyone checking on the contractor BEFOREHAND will see the official complaint.
There are sites that you can buy the real thing http://www.innovatestones.com. i hope this site will help you.
Failure to pay after installation
Macadams Forbes contracted us to do a granite countertop installation for their customer during a remodel. Macadams Forbes refused to pay final invoice after completion of the installation. Customer reported Mr. Weaster, contractor, disappeared, or was arrested leaving many sub-contractors unpaid. Customer claimed over $46, 000 paid to contractor. Law suit was pending June of 2008. Contractor owes this company $2400.00.
The complaint has been investigated and resolved to the customer’s satisfaction.
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