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Excel Granite Complaints & Reviews

Excel Granite / Stay far away

May 30, 2014

Buyer beware!! Do NOT use Excel Granite. They created the most stressful experience I dealt with during my home renovations. I picked out my granite in March and called in late April to make an appointment to have a template made. The appointment was scheduled for May 1st. The day before, they called to confirm the appointment for May 2nd. When I said it was scheduled for May 1st, not May 2nd, they said “oh sorry, we forgot to tell you.” I had already taken the day off from work. They never called me about installation. After two weeks I finally called them (which involves having to...

Excel Granite - Massachusetts, Malden / Terrible Customer Service/They lie


I do not even know where to begin with how horrible their customer service is. Completely unprofessional business, and is definitely NOT worth the slightly lower cost... Aliny, which everyone seems to be writing about on the web is terrible. I simply can't believe she owns a business. They never answered their phone and I'm still in disbelief that they took our 2000 dollar deposit and then gave our slab away! That is the point of the keep the slab! Well, they gave it away...then they tell me it's because we took to long to get our kitchen ready for them..of course...

Excel Granite - Massachusetts, Malden / Terrible Customer Service


Last week I tried calling Excel Granite numerous times to find out their showroom hours. I ended up leaving 2-3 messages and never received a callback. Finally, a week later, I got through to someone named Aliny. I ask her what her showroom hours are today, and she tells me "10am-5pm" with a very sharp foreign accent. So I drive over - the prices are great, so I'm willing to drive 45-minutes+ to see the showroom - only to get there at 2pm and the shop is closed! There's a sign on the door, "call this number xxx-xxx-xxxx" and I did. It was Aliny again, who explained to me that...