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Excel Granite

Excel Granite review: Terrible Customer Service 3

T
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3:54 pm EDT
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Last week I tried calling Excel Granite numerous times to find out their showroom hours. I ended up leaving 2-3 messages and never received a callback. Finally, a week later, I got through to someone named Aliny. I ask her what her showroom hours are today, and she tells me "10am-5pm" with a very sharp foreign accent. So I drive over - the prices are great, so I'm willing to drive 45-minutes+ to see the showroom - only to get there at 2pm and the shop is closed! There's a sign on the door, "call this number xxx-xxx-xxxx" and I did. It was Aliny again, who explained to me that she's busy and I needed to schedule an appointment to see the showroom floor. I explained to her that I literally had called her an hour ago and she gave me the hours they were open. SHE HUNG UP ON ME! I'm left standing outside Excel Granite with a sour taste in my mouth.

At that point, the only thing I wanted to do was let her boss know that this woman is rude, lazy, and has no customer service skills whatsoever. So I did a little research: come to learn - ALINY IS THE OWNER!

Maybe you'll have better luck seeing their showroom floor than I did. There are plenty of other granite contrators out there with the same great prices Excel Granite offers, but with superb communication and customer service skills.

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More Excel Granite reviews & complaints

Excel Granite - Terrible Customer Service/They lie
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3 comments
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danijebi
Plymouth, US
Mar 18, 2011 2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

just dealt with this company, and I must say they have the worst customer service I have ever seen. The owner Aliny and the saleperson? Bruna were both terrible. Bruna made a mistake (a $500.00 mistake) that she admitted to and the day after they installed the counters called us 6 times in 30 minutes to threaten us and say they were coming to the house to rip out the countertops if we didn't give them their 500.00. We had just paid them 3000.00 and we were not even given 24 hours to pay the balance. STAY AWAY!

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donotuseexcel
, US
May 04, 2010 9:00 pm EDT

I have to say I had a horrible experience with that woman. I had a counter poorly installed and she showed up at my house un-announced and would not allow me to show her my issues and said my only retribution for a miss cut counter, backwards sink install and cracked cabinetry was to "rip out the counters". Called me cheap and said she wished she didn't sell me the counter-well Aliny that makes two of us! Id be a fool to allow a "professional counter installation company" crack my cabinets, install my sink backwards and put in miss cut granite. I think I need a lawyer!

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Brian JB
Boston, US
Mar 09, 2010 3:38 pm EST

what's the point about "very sharp foreign accent"? The argument sounds a little bit racist...

Also I checked their website and work hours says:

Monday-Friday: 9:00am-6:00pm

Closed 2:00pm-3:00pm for lunch.

Saturday: 10:00am - 3:00pm

Looks like you have missed something and It seems you are upset because of your own lack of attention.