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Disney Cruise Line Complaints & Reviews

Disney Cruise Line / I want to return taxes!

Jan 31, 2013

I received a call with an automated phone political survey, and was told that I'd have the opportunity to get a free Bahamas cruise afterwards. Out of curiosity, I participated in the survey, about the economy, what issues are important, who I would vote for, etc. Immediately afterwards, I was transferred to some very hard sell Disney Cruise Line salespeople. They told me that the cruise was free, but I'd have to pay $59 per person in "port taxes". Stupidly, I agreed to this...

Disney Cruise Line / Disney Cruise Line Cancels Cruise and Creates Non-&Magical& Memory

Jan 07, 2013

I am deeply saddened to even be writing this because I LOVE Disney. However, I recently experienced a complete disregard for customer service from Disney Cruise Line that took me completely by surprise. I am hoping that my story may prevent a fellow Disney-cruiser’s disappointment in the future… My family, my parents, and a family friend were booked on an 8-night western Caribbean cruise on the Disney Magic sailing from Galveston, TX in February. Disney Cruise Line sent an email entitled “itinerary change notification”; however, after contacting Disney Cruise Line, they...