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CB Car Dealers Review of Chapman BMW
Chapman BMW

Chapman BMW review: Scam

V
Author of the review
5:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

On February 2, 2007, I entered into a 3 year lease agreement with BMW USA on a 2007 BMW 335i at Chapman BMW on Camelback.

When I had received my first bill from BMW, I called the dealership to ask why my rate was higher than what was originally in the contract, and I was told that the sales tax had increased, thus raising the monthly lease amount. I believed this because the sales tax rate in our area had in fact increased, and I didn't think anything of it.

Fast forward 2 years.

On April 9. 2009 I had BWM Financial Services fax me a copy of my contract because I was looking at the possibility of trading in the car to get another car, so I wanted to determine how much I still own, and what the payoff amount is.

To my surprise, the contract they faxed me has different dollar amounts, and my signature on the contract is clearly a forgery.

The contracted monthly payment (my contract) was $780.46, and the payment I have been maying for the last 26 months is $795.15. The residual amount of the car on my contract is $30, 658.95, and on the copy that BMWFS has, it's $29, 199.00.

What are my options? I want to terminate my lease and get a new car. Since the contract that BMWFS has on file is not the one I signed, do I have to honor the contract?

I scanned and e-mailed a copy of my contract to BMWFS but it's a week, and they claim they have not 'received it yet' even though I immediately got an automated response that said it was received.

Any help or advise would be great. I would be more than happy to furnish a copy of my signed contract and the copy of the signed contract that BMWFS has on file to help this matter along.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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