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Brick Complaints & Reviews

Brick - Ontario, Ottawa / extended warranty

Ta
Sep 8, 2017

Brick has the WORST service for extended warranty for all their items. I bought all my furniture and appliances from Brick. At the time of purchase, the salesperson sold me all the extended warranty with a lot of confidence. Later when I contacted Brick for service their response was horrible. -My dishwasher had troubles several times since I bought it. They came 3 times till now and every-time is a new problem and they don't want to replace it with a new one. -They don't do appointments on weekends or evenings (past 4pm). I took a day off for one appointment. The day of the appointment I...

Brick - Ontario, Mississauga / Late delivery. Illegal services

Sh
Sep 11, 2013

I bought a sectional couch from Brick (Mclaughlin, Mississauga location) on sept 1st and set up a delivery time for september 7th. Around 8am on sept 7, I got a call from their delivery team that they will be there between 9 am and 12 pm. At 11 am, they called again saying they were going to be late, and that they will deliver it between 12 to 3. Around 3 pm I did not hear back from them and called customer service and they said they had now put me for delivery between 5 pm and 8 pm. At that point, I got very frustrated and contact store manager (Kim) that i was not notified about the 5-8 time...