Brookhavven Med/Spa Aesthetics review: Business owner will not refund money I paid in advance for services I did not use

Approximately one year or so ago - I made an appointment with Dr. Case to discuss concerns regarding my skin and a procedure they were doing called Evolve. He was confident it would be beneficial for me to proceed with the treatments. At the time - I was just getting over pneumonia and wasn't extremely well. We discussed my long term lung issues and all that I had been through. None the less... we agreed to proceed with the Evolve treatments and I don't recall how much they were each but I remember the total for all that he recommended was $3800. He wanted payment in full that day. I told him I couldn't do that but I could do half and then in a month I would do hopefully the rest... or at least another $1000. So — we proceeded. I had several treatments of which I saw no results and became discouraged and my health was failing even more so I just canceled my future appointments. At one point later when I felt better - I called and made an appointment with another esthetician for a facial but soon thereafter; at or about May-2022 I got a diagnosis of Pulmonary Fibrosis and have been pretty much home bound on oxygen 24/7 since. Needless to say - I haven't been back.

I have a credit there in the amount of $7-800 that I have requested numerous times thru the receptionist - she was going to talk to the doctor and let me know and I just never hear back. This went on for several months. Then I started asking the receptionist to have him call me... and that didn't happen. So before Christmas-2022, I wrote him a letter explaining my situation healthwise, stating I wasn't physically able to come in for any further treatment asking him to please refund my money. I still haven't heard a word from him. Today is January 18, 2023 and I've called him twice this month and left him a message to call me back and he is clearly ignoring me.

I don't like to cause "waves" but he has left me no alternative here... I need some help and don't know who else to turn to!
I will note that at one point the receptionist told me "they" don't refund money - you have to use it for their services. I told her "I have a terminal disease and cannot come to use your services and did not know that or I wouldn't have agreed to pay up front ahead like that!" Her response was she would see what she could do and she never got back with me that time either.
Please let me know if you can help me with this.
Thank you so much!

Angie S