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Reference number relating to my case
3507509
I have been waiting for approx 2 weeks to get a service person to honor my extended with the brick. I have been given the push around from the need to Call the brick customer service to calling King and State directly who in turn directed me to call Trans global and Home Appliance Repairs Mississauga.
Where does it end. I have a house fill of children and guests with no working dryer
Please provide me with an executive of the company to escalate this as soon as possible
I am still waiting for my dryer to be fixed.
Haven't received any information or calls from anyone.
LG dishwasher purchased in Dec 2017, Feb 2019 the contact that keep the door closed burn up and broke the control panel and the main board, after 2 month of waiting the change the control panel and not the main board, after another 2 weeks of waiting, somenone at King state call and said '' the technicien says it's not possible to repair '' will give you a credit at Brick to buy another one but iwth a prorata of use '' What's that ?, if your not able to repair to repair it, just change it, thats it, thats all .
As for me, Brick and King state, after that thing is over, never again and ill make sure to let everybody knows about this story
Frigidaire Laundry Centre was purchased in 2016 from The Brick with 1 year manufacture warranty and 4 year extended warranty with King and State which applied after 1 year . Frigidaire sent a technician in within the year and could not fix the problem . King and State (warranty company) sent technicians in three times in the last month, they cannot fix the problem, they reported lies to King and State and when I suggested they need to wash an actual load to find the problem, the technicians said they have no time.
If they do not take the time to find the problem, they cannot fix the problem . The warranty company told me I should get my own technician in to find the problem . Why should I pay someone else to find the problem when I purchased warranty ? Technicians also advised King and State the clothing in the wash comes out perfect . What is perfect about clothing being washed and looks like it was washed in mud water ? Pics attached . King and state also refused to look at the emails sent to their customer service but believes what the technicians are saying and I am the customer that purchase their warranty .
This machine have ruined my clothes, had to throw my clothing in the garbage and purchased new clothes .
I am stuck between the warranty company and their useless technicians with no help from the The Brick and my clothing is being ruined every week,
How does The Brick sell a customer a defective product and not try to help or take responsibility ? . They also do not have solution to solve the problem .
DO NOT WASTE YOUR MONEY SHOPPING AT THE BRICK .
I've recently had issues with a Samsung dishwasher we purchased at The Brick about 14 months ago.
A service tech eventually came to check it out and made notes that the dishwasher should be replaced.
He said King & State would contact us within a couple of days, but if we didn't hear from them within 3 days
I should call [protected]. So 3 days later, I called.
It gets to the "for English press 1, for French press 2", so I press " 1 " and nothing happens.
The message continues "time expired, try again" and "for English press 1, for French press 2".
I pressed "1" a lot.
After repeating the message 3 before it says "transferring to an attendant",
and then the phone just rings, and rings, and rings. After 5 minutes I hung up.
A day later I got a call from King & State, and of course I wasn't near the phone, so they left a message
to call them back at [protected]. I did... with same result.
I also called the number that was left on my phone display [protected]... same damn result.
What a useless support line.
I contacted The Brick and they are looking into it. That was 2 days ago.
How do these companies stay in business?
I am in exactly the same situation. I called K&S in vain for 2 days and I decided to call the Brick for help and they are so rude and don't want to help and told me that they are different department. Never buy from the Brick again. I don't know what to do now.
Same issues here, been trying to get ahold of someone from the company King and State for a week so far. Took forever to finally get through to speak to someone, they supposedly sent the claim out to a service repair shop. I called the shop this morning after a week of waiting and they tell me no they sent it back to King and state because it is an LG appliance and they don't work on LG. I have tried to call all day and it just rings and rings with no one answering
I've sat on hold for over an hour, twice, and have yet to talk to anyone. No response to our emails either. Three weeks without a functional oven. Called the Brick today and was laughed at, the lady said she'd email them and I would hear from K&S Monday. Guess we'll see. I'm done with The Brick.
I am in the same situation. I called the Brick and want them to help me out since they were selling me the extended warranty but they are rude and don't want to help. Never buy anything from the Brick again.
I have gone 60 days without a washing machine. King and state is a complete joke, they need to be shut down.
Have you resolved it yet? I am still waiting for 2 weeks now and I can't call them.
King & State - 866.617.2099 - Day 1. The line is just plain busy at this point. Don't even get the option to hold. Right at the outset, Leons rep told me that if I didn't have progress within two weeks then call them back and they would see if they could fast track me. What I'm discovering is that K&S has oversold themselves and are likely only able to handle escalated issues.
The appliance industry is broken. Electronics are frail, not proofed before implemented. This results in high failure rate. The appliance industry then pushed off repair responsibility to a 3rd party. This breaks the chain of responsibility and turns the whole mess of circular finger pointing.
Its time to draft a law and get it fixed.
Does anyone have the phone number for King and State? The Leon's location I bought my washing machine from told me I need to contact them directly and use my invoice from purchase to deal with it. I cannot find my invoice anywhere.
they are bunch of idiots
We bought our LG Refrigerator from The Brick with extended warrenty from King and State. Been waiting for a MONTH for my circuit board to be replaced. I’ve been without a fridge for a month. I phoned today to see what the hold up is and the lady (and I use that term lightly) laughed at me and said if nothing is done in two more days I should phone back. I sat on hold for 45 minutes to hear that?! Never buying from the Brick again because of this. What a joke.
Our Samsung fridge bought from Leons broke 8 weeks ago. The Sumsung Leons department originally gave us the number to a third party contracted by Samsung to fix the fridge, after various transfers to different departments, following their inspection of the fridge (which the mother board in the fridge was actually melted) and having a quote prepared, Leons then informed us that to get this covered by warranty we couldn't actually use the company we had been dealing with and need to go through King and State since we recently surpassed our 1 year warranty and were now in extended.. its been 4 weeks now with King and State, still no resolution only been getting the run around. Call for an update and are told they will call back with an ETA, never any call back. Currently on hold again for 45 mins now...
I had the same problem with my samsung fridge. I called King and State and no response. I called the brick and getting the run around. I went into the brick and made a huge scene they finally agreed to a loner fridge as I had a one day old baby in my house with no fridge. That was just to shut me up. So my daughter keep calling in no response. So I called the brick again since its going on to 3 weeks and made another big fight and surprise I hard from the warranty company. Finally after one month my fridge was fixed. Believe me we will not buy anything from the Brick or Leons as they are one company now. But yes we should do something about this as it is ridiculous.
Been on hold now for over an hour.. wtf... second time I have had to call to get the same issue with my Samsung Dryer fixed... goodness.. DO NOT BUY WARRANTY FROM KING AND STATE!
Very true, DO NOT BUY WARRANTY FROM KING AND STATE and as a matter of fact, avoid Brick and Leons entirely because they have a deal with this company.
I went to the Brick to try and get them to help me with my situation with King & State, and after 30 minutes of complaining, they tried calling King and State and even they didn't get any respond. Afterwards, they were adamant that they were not able to contact them and told us to somehow contact them... does that even make sense?
The Brick basically took $200 from us and gave us a phone number that is dead with no response majority of the time. This should be illegal!
Oh my God you guys have a same issue. Please complain to better bussiness bureu. They will exclate.
Ha Ha, I'm having the exact same problem. Either the phone is busy or goes straight to hold.
Bought a Samsung washer from Leons and first it takes awhile to get to talk to someone at Leons then I'm given a number for the extended warranty and you don't get to talk to anyone, Iwas put on hold for an hour so I hung up and called back I'm going on 15 mins for the second round.I have definitely learned my lesson .Will not recommend or buy any more products from LEONS in the future, nor buy from any business that has king and state as a warranty
We need to bring the Government of Canada to this! I have having the same issues. They( Kingandstate) Never respond to mails or customers' complaints. If they are not ready for business they should be closed.. Mine has been 3 weeks and when I finally got through to them they were so rude.. Is this what we get doing business with Leons and the so called "Kingandstate"
I have same issue. I brought a LG fridge from Brick. Nightmares starts. Kingandstate, brick and Trans Global just push the ball to each other. My fridge not work for more than one month now. Kingandstate number take at least one hour to get somebody to answer. They said call back in 5-10 mins. Never happened. You have to suffer again. We should sued those companies!
I am in the same boat. I bought the Dryer and Washer from the Brick and they asked to buy extended warranty. Now, it's broken I call the Brick and they asked me to call King and State warranty. It's been 2 weeks now they still haven't fixed it yet. I call them, they put me on hold for 30 minutes and kicked me in a full mailbox. I can't even leave my message. What should I do now ? With you experience please help me out. Thank you.
I’m dealing with the same situation! Haven’t been able to get through at all. It’s an absolute joke.