BrandsMart USA review: samsung refrigerator

I made a complaint about the freezer not working on the 1st of July. They came on a service call and said that they needed to order a part for the freezer. Two weeks later they came back and replaced the parts and said that the freezer was fixed. I called them back the same day and informed them that the freezer still wasn't working. I asked to speak with a service manager, they told me that one wasn't available. They scheduled another service tech to come back out four days later and he said that the freezer needed a compressor. Four weeks has past by and my freezer still is not working. I called them back and they were not letting me know when they were coming back out again. All of my food has been ruined. Please get back to me ASAP. My name is Vince Sheely Sr. Email:[protected]@gmail.com