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BOOKING DETAILS:
Company: Boongg Scooters Pvt Ltd (www.boongg.com)
Booking ID: SHTM/2025/005563
Transaction Date: September 14, 2025
Amount Paid: INR 499 (approximately USD 6)
Service: Motorcycle/Scooter rental in Pune, India
WHAT HAPPENED:
Booked scooter rental with advance payment of INR 499. While traveling to pickup location at their Wakad office, I called to confirm booking. Company representative informed me that the vehicle was unavailable as it had been extended by the previous customer. This information was NOT communicated proactively before my journey started.
I never reached their office and was forced to arrange alternative transportation at the last minute due to their service failure. Representative acknowledged the issue and stated they would "try" to process the refund but never followed through.
38 DAYS OF COMPLETE NON-RESPONSIVENESS:
- September 16, 2025: Email sent to support@boongg.com - NO RESPONSE
- September 29, 2025: Multiple follow-up emails sent - NO RESPONSE
- October 6, 2025: Filed official complaint with National Consumer Helpline (Government of India) - Docket Number 7894511 - IGNORED for 17 days
- October 12, 2025: Filed consumer court case (Filing Reference: [protected])
- October 14, 2025: Filed complaint on Voxya consumer forum - NO RESPONSE
- October 22, 2025: Filed amendment application in consumer court increasing claim to INR 35,499
COMPANY'S OWN POLICY VIOLATION:
Their website clearly states: "Refunds processed in 7-10 business days"
Reality: 38+ days with ZERO communication or refund
LEGAL PROCEEDINGS CURRENTLY ACTIVE:
- Consumer Court Case: [protected] (District Forum Pune, India)
- Claim Amount: INR 35,499 (USD 425) for refund + compensation + legal costs
- Government Complaint: NCH Docket 7894511
- Authorities Notified: District Consumer Court, Maharashtra State Consumer Commission, National Consumer Helpline, Consumer Affairs Department
SETTLEMENT OFFER MADE:
INR 20,000 (USD 240) by October 29, 2025 for immediate case withdrawal
After deadline: Full court proceedings for INR 35,499 + legal costs
This complaint documents systematic non-responsiveness including ignoring direct customer communication AND government intervention. Even after 38 days and official legal proceedings, company continues complete silence.
WARNING TO POTENTIAL CUSTOMERS:
Be extremely cautious when booking with Boongg. They may take advance payment but fail to provide service, and refuse refunds even after government complaints and legal action.
STATUS: UNRESOLVED - Active litigation
Date Filed: October 22, 2025
Country of complaint: India
Claimed loss: INR 35,499 (USD 425)
Desired outcome: Settlement of INR 20,000 (USD 240) by October 29, 2025 with immediate case withdrawal. If no response, seeking full court judgment for INR 35,499 plus legal costs.
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