I found this website, and there's one thing I really wish hadn't happened - that I didn't find it sooner :D I bought 3 items, but the socks were a bit different from the picture. Charlotte replaced the socks for me with no charge, and I was plesantl/y surprised by the free replacement. They told me to just keep the other socks, and honestly, I was happy because those a pretty cute too, even if ther're different. And the other 2 sweaters were awesome! The website matches my stele, and the custemer service is just AMAZING