Blown Away Hair Salon-Kristen ClemThreatening hair stylist

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a verified customer
Verified customer

After I politely told my hair stylist of almost 10 years that I was disappointed in my hair color, second time in 10 years I complained, she became verbally abusive. She said: I'm sorry there is no refund as nothing was done wrong. I have told you the past 2 years that you have to do base color in order to have no shadow. And all I hear about Is how broke you are and you can only afford this or that. That's y I always confirm with the day before to see what exactly we are doing. And it is a real shame that u don't listen and expect me to just spend hours on your hair for free nobody will or would do that. I have given you so many deals in the past and I don't do that for anybody. I take pride in my work and spend alot of time with you always. And you have overly insulted me today so yes I'm saying we need to cut tides. Your overly dramatic and I can't deal with that. Your the ONLY client I have that complains about your hair and how much it cost. I don't need that in my life. Yes it was great knowing you I do care for you and wish you the best but check yourself girl I'm not the b to go off on AT ALL. I'm trying to keep my cool right now from goin the screw off. You not only ruined my day and night but insulted me. I know your depressed and have stuff goin on but don't take it out on your hair. If I thought it looked bad I would have not let you leave and I would not have spent so much time to make it look right. I'm sorry you feel unhappy but I worked my ### off and I don't work for free. Like I said I should have charged you $160-200 for a full. But i didnt. And by the way i have amazing clients that compliment my work and always want to pay me more than I charge they never ask me for deals or talk about how broke they are expect something from me YOU are the only one who does that. Can ppl tell me they are unhappy yea no big deal but there is a way goin about doing it and saying it without being rude ### and dramatic. But I have done what I can do like I said. You said u know ppl go to them that is ok with me this was it for me. I obvi can't make u happy so don't come to me again that's fine with me. If I felt the need somethin was wrong with your hair that's one thing. You asked for a full hilites and you got full hilites sorry u don't listen to what realistic you have to do to look all blonde with no shadow. So stop texting me we can go Back and forth all night. I don't have the energy for the drama with u. You really don't know me girl so just stop right there and there is no refund nothing was done wrong other than you not listening to me about your hair. I can't do anything for you if we do your base your goin to cry its not blonde enuf so that's y it's best not to be cheap and get everything done when your natural is basically black. Sorry you don't understand how that works. Good luck n life

  • Updated by Dawgs1228 · May 01, 2017

    Mark as resolved.

Responses

  • Al
    Alfie5halos Apr 25, 2017

    I've seen Kristen for 10 years now and she does my kids hair too. I have never had any problems. She is always so professional and has become a good friend. I will say if there was ever a time I needed to fix something she would do it, but I also would never ask for her time and service for free either. I don't think she charges enough to be honest she is very good at what she does. This sounds like a very private conversation you blasted on the Internet because you wanted to hurt her business? I will still continue to refer people to her.

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