Menu
CB Department Stores Bloomingdale's 2400 West Moreland Park Road Park Mall, Willow Grove, PA, 19090, US
Bloomingdale's company logo
Bloomingdale's
reviews & complaints
Bloomingdale's company logo

Bloomingdale's

2400 West Moreland Park Road Park Mall, Willow Grove, PA, 19090, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 8:30 pm
Tue
10:00 am - 8:30 pm
Wed
10:00 am - 8:30 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
E
11:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bloomingdale's - dior foundation / and customer service

This is the third time I have filed the complaint. I never got any respond. So I have been ignored by the customer service of Bloomingdales twice.

A situation happened to me at one of the Bloomingdale's stores, located at Willow Grove Park Mall, PA. I went there on Saturday, February 1st 2020 to buy a foundation. I bought it in the DIOR department. The name of the foundation was Forever Skin Glow. A week later I found out that the expiration date of the product was February 2020. I didn't check the expiration date when I was buying the product because I trusted the reputation of Bloomingdale's. It never occurred to me that you could be selling expired items.
So I got back to the store on February 8th. The same lady from the DIOR department told me that the foundation wasn't expired. She said that it was only SPF in the foundation that was expired. She also said that if I didn't care about the SPF, I could well continue using the product.
The thing is... if I go to a store, such as Bloomingdale's, please believe me that I have no intention of buying an expired product (even if only a part of this product is expired, according to the lady from the DIOR department). I want to use a decent product that I paid my money for.
So I took the foundation back. I asked that lady if I could get a different foundation which was not expired. I wanted to leave the store with a new product which I could use on the same day. But everything that she showed to me was out of stock and she needed to order it. When I asked her how long the delivery was going to take, she said that it would take couple of days.
But when I got home and looked at my receipt (the order number is [protected]), I found out that the date of estimated delivery was February 18th... which is far from couple of days. Ten days is not two.

So, long story short, I have been really disappointed with the service. I was both misinformed and sold the expired product and also wasted my time going back to the store. I never knew that in such a store with a great reputation I will have to check every date and every receipt to make sure everything was fine, not expired or that I wasn't misled.

Read full review of Bloomingdale's
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.