Blemish-Free review: no product 706

I made an order with Blemish-Free on the 6th January 2011, after numerous emails without any reply I have put a disputed claim in with my bank and Kilkandpay...ripped off big time by this company...

ABSOLUTE PATHETIC! I live in the UK and paid in good faith for this product on the 15th January 2011...After 8 e:mails complaining to blemish free, the only reply i got was from Charlene informing me that the shipping dept. had been moved...SO WHAT! I dont care for their feable excuses, i paid for this item over 2 months ago and still no delivery, i have since complained to klik and pay demanding a full refund, i got a response telling me that the refund had been granted but it may take 10 days to show on my account, that was yesterday so i'll just have to wait and see if i get my money back or if i have been scammed!
I would never ever use this pathetic company again, i now regret getting up every morning waiting for the post to arrive only to be sorely dissappointed because blemish free could not pull their finger out of their ### and give the service they promised. Companies like this should be taken off the internet and closed down for good. IDIOTS!

I would like to receive my product if possible. I have been trying to contact them and still no word. I don' tknow if this company can be trusted

Can anyone tell me if the product actually works? I don't mind waiting for it if it actually does everything it says it does. A couple months is nothing if you ask me.

Charlene, 2 times already I've sent email to you but I just got an automatic response. I hope that you send me immediately the product I purchased after almost a month without any comfirmation or send my money back $130 as has been charged through the Klik and Pay.

Yeah, it took about three months for me to get my order. I mean, I know I live in Alaska and all, but three months is a long wait. I still haven't used it, though. I'm kind of terrified of it now, actually, after reading some of the stuff on here. Just building up my courage.

Customs had nothing to do with the fact that I did not receive my order. Already checked that out. They certainly had nothing to do with the extra amounts that were taken out of my account without authorization. You might trust these people however I do not. Where has my money been. Legit companies do not debit your account until the product you ordered is sent. These people have your money for weeks to months. A nice little money earner. I cancelled my order and they had not sent it but still kept my money.

hey,
ive always got my refills from Charlene. Yes the time varies from almost two months, sometimes two weeks .
If you dont receive your order, make sure customs havent taken it.
It has happened to me here in Australia, so if you dont receive it, i wouldnt rule out customs.

Regards Deb

Hi Kat,

I live in Sydney. No I have never received the product ordered. I waited 6 weeks and nothing. I decided to cancel the order as I was fed up. Also, after reading all the bad reports on this web site about how hard the product was to use and also the fact that so many people were left with red marks and scars and burns in some cases I decided it was just not worth the risk.
However when I cancelled my order Charlene sent me emails claiming I had a contract and had to keep it, and other rubbish. She was using bluff and it didnt work. I would contact your bank and Klick and Pay if I were you. As you say its the fact that they think they can do this to people that annoys me. I also order goods from overseas all the time and have never had any trouble. Also Klick and Pay also took another $130 dollars from my account on another day - without any reason. I was out of pocket $240 . I usually use PayPal. I had not heard of Klik and Pay before . However the strange thing was as soon as I received an email from this Charlene woman? I also received one from Klik and Pay about a minute later. - Very strange.

Hi Every-Miller,
my name is Kat and i live in Brisbane. just wondering if you ever got your product? I ordered back in Nov 2010 (3+months ago) and nothing!
I WISH I'd found this site PRIOR to me ordering! I think I would have though twice about it! Seems that anyone who does actually receive the product is only semi-satisfied, and the rest of us are complaining on here! LOL!
Am thinking I will contact my bank too and get the charges reversed. It was only about $90, but its not the point!
I order other stuff from overseas all the time and it arrives in only a couple of weeks, so she doesn't have an excuse for this sort of delay!

I ordered two kits from Blemish Free back on January 15th 2010 and it's been over a month and still have not received my order. Lets just say that this company leaves a lot to be desired when it comes to customer service and actually receiving what you order.
According to Charlene they had to move the location where they store the product and shipping was an issue but come on, really! She said my order would ship in a few days. That was on 2-2-11, it's now the 18th and what a surprise still nothing. All I want is my orders. I don't think I will EVER oder from this company again even if the product does work. It's just not worth the stress!

Hound Klick and Pay if that is the way you paid. They have to refund to your account. My transaction had already gone through and extra money was also taken from my account through Klick and Pay. I wrote an cancelled my order to this Charlene person and emailed Klik&Pay demanding my money back. You do not have to pay if you have received nothing and cancelled the order. The money has been put back into my account. They are a blemish on society. BE WARNED

How can I get my money back? The transaction went through and I never received my product.

Advice - Hound KlikanPay for your money back . And cancel the order. Legally if you dont receive a product you dont have to pay for it. I received my money back They had stolen extra from my account . Klik and Pay is suposed to be in Switzerland and Blemish Free somewhere in South America. But who knows. If you paid by credit card your bank should help you recover your money. They are ###. DONT BUY FROM THEM BE WARNED.

Does anyone know where this company is located? Blemish Free and Klikandpay. I am will to pay them a visit to solve all issues once and for all.

GL

Charlene and Juctine are theifs, oh and not forgetting Klikandpay.com, beware people do not buy as you will never receive your purchase, the company taking your money is Klikandpay and Blemish Free, This is a scam. please report to the police or Internet crime like what i did.

Greg.L

This company has ripped me off, My wife had bought the products online but we never received the Item, Don't buy from this company Blemish Free, this is a scam and i have reported the company to the internet crime and police. The 2 companies involved are klikandpay.com and blemishfree, do not use these companies. this is a scam and i repeat this is a scam.

Greg.L

Charlene is still sending me emails
Example We have the most effective product you can buy. You want to cancel? Have your blemishes suddenly disappeared? Your option is to go to a dermatologist.

Your product is rubbish. Yes. I would rather go to a dermatologist - anyday.
Charlene ? You are the biggest blemish on Society. Anyone who deals with you is as big an idiot as you.

Charlene is an idiot. She ? sent an email to me saying - We have a contract with your credit card company to ship any ordered with your card. We have completed the contract. You have a responsibility as a customer to accept any order you order... $25o was taken from my account illegaly . The original order was cancelled $109 after waiting 6 weeks . Where has my money been . Where has the interest gone. They have a nice little racket going probably using other peoples money - which would be thousands - on the short term money market.

Anyway I now have my money back . My advice just keep hounding Klick and Pay and cancel the product. After all the complaints I wouldnt touch it with a 20 foot pole. I havent finished with charlene yet...I intend to sent her out of business
.
every-miller Australia Watch out charlene you thief.

The product appears to be useless and also dangerous. I have been promised a refund from the money stolen from my account after waiting 5 weeks and then cancelling my order. However am still waiting for Clik and Pay to credit my account as promised. Click and Pay are as bad as blemish free. Where is the 250 dollars taken from my account.

I was get excited about this product. but there is no way i am evan going to try it... It scars people. i am not taking the risk :(

I take theft from my account very seriously and will do everythink in my power to get my money back.
This inclues but is not limited to
.1. Place a negative mark on your company in every major newspaper
2. Send some seriously tough target men to track you down.
3. Write letters to your bank, credit card holders and your personal friends and acquantances.
4. Have a P. Investigator trace and record your every move.
5.Do everthing in my power to send you broke.
.6..Ensure that no-one deals with you again

absoutly pissed off due to non contact after i have sent her 2 emails i willl not be scammed and am seeking legal action against her if my kit does not arrive this week !

blemish free are not a reputable company. Reputable companies do not take your money. Charlene will not even answer emails . She does not have the manners to even reply. How low is that.

I received this in an email from them:
"If you charge back your purchase without giving us the chance to make things right you will suffer sever penalties and your credit will be damaged."

Reputable companies DON"T do this . They also don't ignore emails. I received a reply after sending numerous emails and after I purchased the kit more than two months ago! I've been advised that my kit has been shipped and that the delay was due to them moving their distribution centre to another state. They could have advised me of this one or two months ago. Will I actually receive my kit? Lets continue to wait and see. So far I'm inclined to believe that this is a scam.

People post on this web site because they are sick and tired of all the excuses and lies. I have had over 25o dollars taken from my account illegally. Charlene will not answer emails. This appears to be a scam site I'd say. Authorities are looking into them.

Hi Charlene
A lot of scary comments on this website. Sure makes me a little nervous too. I guess you do not get my emails since I don't hear back from you, so I am posting on this site. Please let me know when things will be taken care of for me, as it sounds like a lot of orders have been shipped which makes me wonder why I am not getting the response you owe me. You tell people to email you when they have questions instead of posting on this site. I understand now why some people post on this site. Hope all is well with you.
I will keep checking this website to learn more about Blemish-Free
Dan

i paced an order in December and have not received a thing have now cancelled my order however another amount has been taeken from my account. I have cancelled the account. The bank are looking into this theft.

I also placed an order around Christmas...haven't received my product. I have e-mailed Charlene 4 times and only received one response and that was when I initially bought the product. I'm really hoping that I didn't get ripped of especially when $110 is a lot of money with this economy the way it is. I'm also wondering why they say they are in Australia when the Website says they're located on an island by Africa. Please please please let me know where my package is or refund my money. COMMUNICATION! Please contact me Charlene! ...ink_junkie43@yahoo.com.

Funny that "Charlene" hasn't responded since it was advised that the company was being investigated...

I placed my order on Dec. 22 and still have NOT received my goods despite being charged $107.00. I have also sent emails to "Charlene" with no response. I believe this is NOT a legitimte business. Buyers beware.

Stephen Henricks

I now have the ACCC looking into this company.

I don't exactly understand... even if it is only three percent of individuals who have issues with the spray, why not include steps on how to correct this in the instructions listed on the website? It seems that I am in the '3%', but if I can get rid of both the blemish and the brown marks, I wouldn't necessarily want to return the product.

Can't you just add the information to your website somewhere? It might now be a bad idea to update your directions anyways, as the format is a mess in most browsers- leaving them unreadable in sections. You can't attack people for not following directions on the site when many people just won't be able to read them properly.

Hi Charlene
I am in Australia and have emailed you twice on approx how long till I receive product. My Name is Leonard Gregan. Can you please advise as to when in was shipped ? Thanks

Hi,
I placed an order on the 23rd of November, 2010 and I still haven't received the product. I've sent 2 emails (albeit very recently) but haven't yet had a response. I wouldn't have been at all concerned if it had taken a month for me to receive this product but it's now well over a month and what concerns me is the lack of communication from the company. It seems that I'm not the only customer in this position and, to be blunt, I'm worried that I've been scammed. The lack of a phone number for the company should have been a red flag. Not disclosing the ingredients should have been a red flag. Not keeping customers up to date on the status of their order is an even bigger red flag.
Not to mention that on their website they state they in Seychelles yet on this board they state they are in Panama city. http://www.blemish-free.com/FAQ%27s.html
Perhaps further investigation of this company is required?

Hi ive ordered your product and waiting for it's arrival or an email confirming my payment and when it will be shipped Transaction number : 877969
Can you advise when it will be shipped, i don't really want to wait months for it im in Australia. I have emailed you pevious and got the auto reply.
Thanks Mark

Eric2056 please write to me and I will find out what happened
Carty please write to me...we have shipped 145 kits in the last three days. I will investigate your order.
blemishfree@hushmail.com
Charlene

I ordered Blemish Free on November 10th - it's now January 3rd and it still hasn't arrived!

I emailed Charlene on Dec 10th and got a response saying "Hello,
We have received your order. Thank you. We were forced to move our distribution center to another state. We now have limited shipping capability. I have placed a priority on your delivery. Your kit will ship in the next few days. I apologize for the delay.
Charlene"

I waited a few days but when I still hadn't received it on Dec 20th I emailed emailed again but just got an autoresponse with no reply. I gave them the benefit of the doubt thinking shipping might be busy around Xmas but it is now nearly 2 months on so I have pretty much accepted that it will not arrive and that I have been robbed of my $109.

I am really disappointed as I really wanted to try the product.

Charlene - is there any reason why I haven't received the product? Can you look into this for me?

i do not receive a refund even though it is over 3 months now...what happened

Christine H.
You have the same skin type all over your body..So if your hip healed and blended then your face will do the same. You did not write me for advice...I would have helped you...this is typical of the posts here...we can assist any customer only if they write me...ALL DERMATOLOGISTS HATE US! because we take business away from them. We have the most effective blemish removal product you can buy.
Just write to me and I will help you.
Charlene