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I am a very unhappy customer,
This is a husband and wife team. Everything was done over the phone. The wife Crystal called me Monday and said Blake did the diagnostic. There was power to the fuel pump but no fuel pressure. Then I spoke with Blake. He gave me the price of $550.00. I stated the price seemed high and was trying to validate the price asking if the pump was in the tank and if it included the sending unit. He said it was difficult and could not lower the price. Crystal stated the truck would be ready that day Monday.
Later that day Crystal called me and stated The dealer had delivered the parts and noticed the sending unit was not there. She stated the she called and complained and the dealer said they would have it Tuesday. Tuesday Crystal called and said the dealer did not have the sending unit in stock and that there were only two in existence and it needed to be shipped from San Francisco. She said it would be there Wednesday. All this time I am paying for a rental car. Wednesday the truck is ready. The truck is parked far away from the shop and the doors are not locked. After going home I speak with my regular mechanic and ask about the price, why is it so high? He first asks, why did you replace the sending unit, it was working fine and did not need to be replaced. I then called Blake and asked why did you replace the sending unit when it wasn't broken. He stated because I told him to. I never said that. I wanted to save money and needed my truck for work. He could have installed the pump and I could have had my truck Monday. I called the dealer and the said the sending unit was in LA and could have it the next day. The fuel pump is $550.00 from the dealer so I know they didn't get the parts from the dealer. When I question Blake about the parts and the huge markup on price and asked if he thought that was fair he would not respond and said for me not to call his shop again that he was going to file a complaint. I was lied to from the start. I was charged $200.00 for a sending unit that I did not need and had to wait two days so Blake's Auto could make more money.Then the fuel pump I was charged $250.00 that is over a 100% markup. I don't know the exact amount because Blake's Auto is not an open book. The total amount paid for repair was $586.00. I should have only been charged a reasonable amount for the fuel pump and an hour labor. I want to be refunded for the sending unit and $100.00 on the fuel pump for over charging me. These two were far from honest with me and have no shame.
Nixon,
We have no record of you as a customer in our system. Depending on parts availability and repair time vehicles can take several days to repair. According to your profile it states that you reside in another country, which leads us to believe this is either a fake profile or you are randomly selecting businesses to attack. If you feel this strongly about our business and would like to speak to us directly, we are more than willing to have a conversation over the phone. We can be reached at [protected].
Yep, they are little scammers coming across as caring and honest. They keep your vehicle for days and days too
John I'm sorry you feel this way. We went above and beyond for both you and your wife. You had the vehicle towed into our shop and requested a diagnostic of the fuel pump due to the car stalling . Once the diagnostic was complete Blake called you on the phone and confirmed you did need a fuel pump, YOU then requested that the fuel pump sending unit be replaced at the same time due to the age of your vehicle - a 1985 Toyota SR5. We did not recommend the fuel pump sending unit be replace but you insisted. Blake provided you a fair price of $550.00 for replacement of the fuel pump, fuel pump sending unit and labor- which not only you, but your wife agreed to! We gave you the parts and labor for the same price the dealer is selling just the fuel pump for. Not only did you agree to the price verbally, but both you and your wife agreed to the price when you BOTH signed the repair order and the receipt for repair. It's not until you left and called over 8 hours later threatening us to give you some of your money back or you were going to "blast us all over the internet". The fuel pump sending unit was delayed due to Toyota of Temecula, and Mark the parts manager there can confirm that it was NOT due to us, but due to the dealership error in where it was being shipped from. We went above and beyond for you and your wife, even to the point of faxing your wife the repair order. You threatened us and that is why we asked you not to call our business again. We provide our customers with great service and prices and have never had a customer complaint. Our customer are our number one priority!
Damian Rivera