Blackcatcard review: I have paid for a service that I have not received

I have paid 6851 Eur to the company, but the payment service offers have not been refunded to the seller. and the company is not able to offer me the service. that's why I have requested a refund request from the bank, but after more than 120 days have passed, they are not able to make a refund request. do you have any suggestions on how to get my money back. I am attaching for your information the conversation with the bank and the company's document that gave me permission to make a refund to the processor

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