BikeBandit.com review: Being charged and not getting any feed back from customer service on not getting my order

Order number NOLF12P headlight
given a ticket number LTK1226103063823X

1) Ordered part number632174 [protected] on May 28, 2020
2) My credit card was charged immediately
Headlight $51.95
Shipping 10.95
Ca. tax 4.22
Total $67.12
3) Made several phone calls with nobody manning the phones.
4) Wrote several e-mails only to receive generic responses saying the same thing over and over again.
5) I have read complaints from people you are complaining about the same thing only getting a generic answer from some guy name Jerome using a form type answer. This Jerome keeps telling people he can't get in touch with them because they don't leave any info to get in touch with them.
So tell Jerome My e-mail address is [protected]@netzero.com my phone number is [protected]. My name is Robert Tapp I will be waiting for his reply.
Thank You