Big O Tiresdidnt honor warranty

L
This review was posted by
a verified customer
Verified customer

i purchased 4 new tires and a spare, an alignment new shocks and struts a tune up the works... i spent over 3000.00 dollars... and two days... only to find that 3 months later and only 10, 000 miles my tires were wore down to the wire i traveled 4 hours back to the location to get my tires replaced on there so called warranty... i had to wait 3 hours while they called the business owner to get me help ... heres what happened... the only way for them to do anything was if i bought 4 new tires and sent my old ones in to be evaluated by an authorized tire person... so who are the people who work at the shop???? i guess not authorized tire people. i had every paper and every rotation documented and told that the wear on the tire was not anything to do with alignment or suspension. i was heated and laughed when they told me to buy 4 more tires... and not to mention the spare they gave me was defective... big o tires sent me out of there to drive 250 miles home on tires that were unsafe and told me i should go to the quick fit tire to get used tires so i make it home safe... ha ha ha how is that for funny... and told me to call customer service and file a claim. i am so dissapointed that i ever thought this company would honor the warranty after i spent so much money

Responses

  • Ke
    Kekky Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Not all Big O tires are that way. Mel the manager at Bigo in Fulton Mo His customers love him he goes the extra mile to help everyone. People drive from other cities to come to his store when they have Bigo tires in the same town where they came from.

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