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I ordered a gas tank for my car from this company on Sept 3rd. They took my money from my account on the 4th. The website said products were shipped within 24-48 hrs. I contaced the company 3 days later to ask for a shipping number and never recieved a response. After 2 more emails, I called the company and was told that they had to order the tank, and it would be in on the 12th. After not hearing from them, I contacted them on the 16th to see about getting a tracking number again. I was told the package was in the shipping dept and was leaving that afternoon. I never recieved a package, and contacted them again on the 23rd. I was told that someone from shipping would call me. After 3 more days, I recieved no call, and contacted them again on the 26th. I was told that Fedex lost my package and would I like a refund. As it had almost been a month, I told them yes, I would like my money back. I checked my bank account this morning, the 30th, and still no refund, so I once again contacted them. The first email went unanswered, so I sent another one, mentioning that I was taking all of my paperwork and emails from them to my local JAG office. I was told that my email was being fowarded to someone in the refund dept and I would get my money. That was at 1300 their time, 1600 my time. So I knew it would at least take a few hours to hear back from the so called refund dept. At 1700 their time, 2000 mine, I get an email from Fedex, saying that a package had been sent via this company, to my address. I was outraged. I have been lied to for a month. They NEVER sent the package off to me to begin with, that was all a lie. I was lied to saying that I would get my refund. Basically, someone there screwed up, and instead of telling me about it, they lied and tried to put me off. I would have been able to deal with the truth better. Now, after spending a weekend fixing my car the best way I could, I have a freaking gas tank on the way that would have helped me had I recieved it almost a month ago, when I ordered it. My main complaint here is that if it was out of stock, I should have recived an email after I ordered saying that it was out of stock, and asking me if I would want to wait for them to get it in. That way I could have been given the choice to wait, or try to get it somewhere else. As it was, I was without my car for almost a month. These people are scam artist, and liars, and do not deserve the business of hard working people. I will also be contacting Fedex to let them know that this company is basically blaming their screw ups on them. Also, all emails I have with this company have been kept and printed out in case I need to prove what I am saying.
The complaint has been investigated and resolved to the customer’s satisfaction.
hello everyone im not going into all the details its just like everyone else here. scams, lies promises, no refund. ive been waiting almost 3 months for my parts to come and a refund on part they say not in stock. getting really tired of there crap! 300.00 im out and was wondering what we all are going to do about this situation? im about ready to contact the fbi internet fraud department and file a complaint and forward all complaints recieved with them. darren is a lier always telling me one thing and then another. 25 years in buissness scamming people . come on people dont let them take advantage of us as if we are stupid people.
i feel for you guys out there that got scamed from bfy, i also ordered parts with shipping to a total of $548.90, in reality ive waited, 9wks for a part and still never came. this part should have came in the ending of june but still its over due, i think i should have atleast gotten it with in 3-4 weeks, and another part that supposingly be here this week. but never came. called this dude darren, says hell call me back, but never did, today 07/09/2009, man really would want to go there and get down, on bfy, anyone out there got there money refunded, ill request it 07/10/2009 and see what he says, reallly if i need to id take myself in person to cancel all the parts and being sure i get my refund coming out of that wanna be bfyobsolete parts store.
Do not order from BFYObsolete! Darren Dudley cannot tell the truth. I placed the order, he said I will get it in about 3 days and receive an email with confirmation and tracking number from United States Postal Service. No email for 4 days. I called 4 days after ordering and he said all items have been shipped and will email the info that day. No email. Next day he said that a part was holding up the order. But he also said it's a bunch of separate orders. Then he said someone messed up and he thought they shipped it but they did not and that it will all be shipped out that day. It goes on and on from there. More shipment lies, one after another. Waiting for a refund, I cancelled all items, after he hung up on me when I was complaining and asking for answers. 4 times he hung up on me mid conversation, because I was not taking his untruthful answers any longer. And I honestly feel he lied that he refunded my card while on the phone and has no intention of refunding me. I feel that Mr. Dudley has only been dishonest and frankly, quite rude. I have been in tears and physically ill after the last few phone calls dealing with him because he will give no straight or truthful answer and I knew I had been stolen from. In my opinion every single phone conversation was a lie from the time of order.
Parts ordered May08, recieved September 08 after much complaint... returned one piece in November, they recieved on Nov.12 (08), still waiting for a refund, which I have been told has been done many, many times... odd, it doesn't show up...
Out 500$...
NEVER SHOP HERE... CAN'T STRESS THIS ENOUGH... CUSTOMER SERVICE IS TERRIBLE... MARIA (ACCOUNTING BFY, A JOKE, DARREN DUDLEY, REPEAT OFFENDER OF DOING NOTHING TO RESOLVE...)
Same problems. No refund. I've filed with the BBB and the Anaheim Police Economic Crimes Department. I would encourage EVERYONE who is missing as little as a bolt from their order to file on these scam artists! Also, check out the samba report on them to learn more about these lowlife thieves!
i completely agree with those on this page. i gave them a $3, 000 order of parts 3 weeks ago and have been lied to about any kind delivery, AND I AM NOT SHIPPING ! i am local and will pick up my parts. WTF is going on with this company who lie to their customers about the status of their orders. i am not taking this lying down. i will take this company to court for all their lies and misrepresentations. anyone who would like to join me in a class action suit against this ridiculous company can contact me at michaelpentz@yahoo.com.
I also got the run around from BFY, after ordering parts in AUG 2008 they sent me a partial order and told me that the rest would be sent in a few days. That order never showed up. I also ordered some running boards that never came. Its now March 2009 no parts even after many e-mails and calls . I'm out $250.00 Obsolete is a good name for the company. If you need any vw parts go to jbugs.com great service and fast shipping.