The complaint has been investigated and
resolved to the customer's satisfactionResolved Beverly-Hanks Realtors — Agent did not do job well
resolved to the customer's satisfaction
In 2006 I flew into North Carolina to find a home. I hired an agent from Beverly-Hanks Real-Estate Company in Asheville. When we found a home, I left instructions for the real estate to investigate the property we were interested in. She was to look into the right of way, I had a question on. The sellers said there there wasn't a right of way. I also left the agent to follow up on the rest of the disclosure and hire the right people to do inspections, closing & ect. We got an inspection and she was to see that the work was done. When we moved into the house the found out that the house we had was not the house on the contract. The agent let us down. The right of way was on our property. We had a fixer upper when we made it plain we did not want one. We don't feel the agent did her job and she hired others that did not do their job. Paid too much for the home, now have to fix it. WE had to go after the sellers and they are neighbors. This has been an finanical disaster for us. This has devastated us in every way possible. We can not live in peace. We were let down by the agent and the company does feel they owe us a thing. They told us things happen. It is hard to suck it all up with a smile. Left 110% holding the bag. Between a rock and a real hard place.