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got letter asking about my VA standings called number on letter said they worked for UHC asked question about company answer was after many questions was Benelynk was who paid them They Used UHC logo on this letter
called UHC and got answer to it all
that was today at 3:00 PM 07/22/2022
was lied to by third party don't like that and they don't have a right to my info at all
Billy Jay Ledford
Desired outcome: I would like a written apology from Benelynk
I called the phone number provided in my letter from Benelynk. I waited for 11 minutes, the call was silent after 4 minutes on hold, no "hold music". I heard the party who picked up my call at the 11 minute point and then the hung up. I've worked in a call center before. This is a trick the lazy employees use. They pick up a call and put it on "hold" and after a few minutes, disconnect. They are on a tight "observation" by the system and if they initially pick up a call, the system assumes the caller is being helped. It doesn't recognize if they are actually being assisted. Thus way, the employee can reach his "quota" of caller helped for the day without actually doing any work. I wanted my questions answered.
I don't like third parties having access to my health information. This is a bad president set by the government to allow this sort of practice. I'm not signing and returning the letter. What happened to the HIPAA Law? This is a dirty way to get around HIPAA.
Benelynk claims to be working on behalf of BCBS Highmark of Western New York. They may indeed be working on their behalf but they wanted me to sign and mail back form 10-5345, "Request for Authorization to Release Health Information" from the Dept of Veterans Affairs for "7 years" in the future, including all medical records, treatments, and Dr. progress reports. NO WAY I am releasing that information. It could only be used against me and not for me.
Benelynk is nothing more than an intermediary collecting my valuable health information for profit and to benefit my Medicare provider, Highmark BCBS. Possibly in the form of higher premiums in the very near future! I'm, sure they will probably collect a fee as well from Highmark BCBS.
They claim they are going to help me get all the benefits I deserve, by combining Medicare with Medicaid. That's a lot of BS. Medicaid is nowhere near the coverage as my Medicaid plan. I already am having my Medicare Part B plan picked up by NY state Medicaid for 1 year as a low-income recipient at age 65. If you're already on a state SNAP or Heap program they will find you without Benelynk's help. As for getting me all my VA benefits, contact them directly. You DO NOT need Benelynk.