The complaint has been investigated and
resolved to the customer's satisfactionResolved Bella Lago Village Apartments — Money I do not owe
resolved to the customer's satisfaction
My fiance and I lived in the Bella Lago Village Apartments from July of 2010 to October of 2011. We gave a 30 days notice before my fiance and I moved, and was told when we moved in by Norma who was the first manager there that "a verbal notice for moving was OK if we were serious no need to have a written even though the lease says a written." Lindy the new manager came in and when my fiance went into her office to tell her that we had just put the deposit down on the new house we were renting and made sure our new land lord had already called her. When my fiance went in there he told her "we are moving and we have put down the deposit on our new place." Lindy replied with "I will make a note of it." If we were supposed to fill out paperwork, why didn't she say anything except "I will make a note of it." Not to mention she had her boyfriend sitting behind the desk loOKing at other people's private information (social security numbers, etc.). They are now saying I owe them $1, 070.00 for breaking the lease and not giving a 30 days notice. This is ridiculous and I am not the only people they have done this to, there are other people that I know personally that this apartment complex has tried to charge them money. They said they would take me to court and I told them to and they haven't, and I have written letters to the apartments main office in Reno, NV and they did nothing. I am fed up and getting no where because of the people who run this apartment complex. We always paid a month or two inadvanced and were always great tenants, and to be treated this way after as good as we were compared to other people is wrong.