The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Bel Inc.BEWARE- False Advertising, Fasle Better Business Posted Rating, Horrible Customer Service

I, too, have a complaint about discountmugs.com - i ordered blank (Not printed) sports water bottles. By mistake, i ordered aluminum, when i really wanted stainless steel. I wanted to exchange them, and was going to pay them more for the stainless steel bottles. They said they don't accept returns. The bottles are still in the case, no printing, and they would have made more money by letting me exchange them. Pretty stupid business sense if you ask me. I will certainly spread the word not to buy from discountmugs.com - remember, they don't accept returns!!!

Responses

  • As
    asparks7819 Jun 21, 2009

    Order wrong, consistently avoiding giving the refund they ought to...I'm currently spamming their ticket system in an attempt to annoy them as much as they've annoyed me.

    1 Votes
  • As
    asparks7819 Jun 21, 2009

    Discount mugs has no interest in getting your order correct or fixing it when they are inevitably wrong.

    1 Votes
  • As
    asparks7819 Jun 22, 2009

    I have filed a BBB complaint. In the meantime, I'm spreading the word on the web and trying to click on the complaint links in Google so that it brings up the complaints on the first search page.

    1 Votes
  • Co
    coolen Jun 30, 2009

    I decided to have my wedding in my old town, which meant shipping a lot of votive holders at the same time. I was worried about cost, mostly, but then I was worried that they couldn't deliver on time because I placed my order so late. Not only did they come through with a discount on my bulk order, they guided me every step of the way to ensure a timely delivery. And, the votive holders are absolutely fantastic. The printing is flawless.

    1 Votes
  • Es
    estefsab Jun 30, 2009

    Discountmugs.com offers the best quality products on the market. I've done some research and Discountmugs.com has the best prices. Won't go with anyone else

    0 Votes
  • Sa
    salblomo Aug 31, 2009

    Discount mugs sucks!! I order 100 mouse pads from them and told them I wanted it in 2 colors. They placed the order and said it would take 3 weeks. Two weeks later they email me saying that my order had a problem because I didn't "pay" enough for 2 colors. When I called in, they looked it up and realized I did place an order with 2 colors and that I had received a 10% discount. Two weeks after that I finally got my order. The box the mouse pads were in was all ripped up, the mouse pads were smashed in the box and the pads themselves were all dirty. I called so pissed off, yet their only way to solve my problem was for me to EMAIL customer support. To spend $300 and have to email someone for help is sick joke!! Their prices are good, but their work sucks and their customer service sucks even more!! Avoid this company like the plague, hopefully they will change their ways or go out of business!!

    0 Votes
  • Pf
    Pfound Sep 08, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Bad deal. I placed my order on 8/17/09 and told the girl it MUST be delivered to our hotel in San Antonio TX by 9/9/09 at the latest as we have a trade show on 9/10 at 6 am.

    UPS has this scheduled for delivery by 7PM on 9/10/09. We will be back on the plane to California by then. I emailed them telling them I want to cancel this order and credit the credit card made to purchase this order the entire amount as it is the companies mistake and we now have no use for the mugs.

    We will be disputing this charge on the credit card and will never do business with your company again.

    THIS IS THEIR RESPONSE-

    I'm not quite sure who you would've spoken to as this order was placed online and not directly with a sales representative. Unfortunately, this order is a normal production order on which only ESTIMATED delivery dates are provided and are therefore not guaranteed.

    If a guaranteed delivery date was needed, a rush order should've been placed so as to ensure an on-time delivery.

    Unfortunately, because the order has already shipped, there's nothing that can be done to have it delivered sooner as the shipping method cannot be changed once the order has shipped.

    Please do go over the terms & conditions to which you agreed to when you placed the order. You will find all the necessary information regarding delivery dates and normal and rush production timelines.

    We apologize for any inconveniences.
    ------------------------------------------------------------------
    Again, this is a normal production order on which delivery date is only an estimate and not guaranteed. Please feel free to read over the Terms & Conditions you agreed to abide by when you placed the order under a normal production timeline.

    Sincerely,

    Customer Service [protected]:25pm

    My answer-

    I had to upload the image online. I called and spoke to a girl because I wanted to make sure it was done correctly.

    At that time, she said I had plenty of time AND the confirmation I printed out said the shipping date would be [protected]. IT IS NOT AN ESTIMATED SHIPPING DATE and the product was shippe 9/3/09. Had they shipped it on time, it owuld be there on time. I told her the situation and would NOT have placed the order had she said there was a chance it would be there later as I WILL NOT BE THERE. I WILL BE BACK IN CALIFORNIA.

    I think this company sucks and will never use them again. I am telling every other marketing person I know to avoid using them.

    0 Votes
  • Fe
    Fed Up in WA State Sep 16, 2009

    We are now experiencing the same problem you all are. Which I had found this site earlier. We just got ripped off for $500. Told us the item was shipping TODAY 9/16, and then they email to tell us the tote bag is not in stock and would be like something else. Since they offered to replace it they will not give us a refund. DO NOT BUY FROM THESE PEOPLE. THEY ARE FRAUDS AND CHEATS. THEY LIE.

    0 Votes
  • Na
    Nandita Sep 23, 2009

    People should read the terms and conditions on Discountmugs.com before placing and order. The are very clear in all the prodecures and how they would handle claims. I guess if you read that then you should know how they will handle your order. I think they have great prices and a great website and I guess we as customer need to know more about any company before giving the credit card and expect miracles for pennies and on top of that a 10% discount...

    0 Votes
  • Am
    Amber Sparks 1978 Sep 24, 2009

    How long have you worked for discountmugs.com, Nandita?

    Discountmugs.com DID teach me one thing...I will ALWAYS google a company on the internet before using their services in the future. One simple google search would've told me what a horrific company discountmugs.com is.

    Or I could've just gone the the Better Business Bureau website. It would tell me that the company's rating is a C-.

    0 Votes
  • Di
    Dissatisfied customer289 Sep 30, 2009

    Discountmugs.com is AWFUL! I placed an order after signing a proof. Which I may add was 3 weeks delayed because of their own inventory management problems. Now the product is WRONG and the imprint COLOUR is wrong. What I want to know is how can these glaring errors even make it out the door? Do they have NO QUALITY ASSURANCE?

    To top it all off they are asking me to prove their incompetence by taking a photo of the product they sent me! Talk about a new customer service philosophy! I cannot believe these people are still in business. I would take that rating down to an F! I have never heard of such deplorable service and customer service to fix nothing but their own mistakes.

    0 Votes
  • Sa
    samsampson Nov 14, 2009

    Great Products, Great Prices, Great Turnaround time. I will order from them again. I'm on my 10th order with them and I never had any problems.

    0 Votes
  • Di
    Dissatisfied Mug Customer Dec 03, 2009

    Many of the mugs I ordered for a family reunion were of unusable quality. They replaced them, but one of the boxes was lost by UPS. UPS reimbursed Discount Mugs, and we can't get them to reimburse us, since we're the ones who paid for them! I would never deal with them again, and have learned my lesson--do the research before ordering from a company for the first time. Beware!

    0 Votes
  • Ro
    Roger Dalton Dec 14, 2009

    We ordered mugs for our clients for the holidays. I should have known dealing with a company in Miami that there would be an issue. When we received the order the imprint was impossible to read. Our initial order was placed with the instruction, we must approve a proof prior to going to press. The item went to press with out proof and hence, we received a horrible product. Their customer service is so bad but then again, NO HABA ENGLISH!!! If you go to whois.sc and type in discount mugs you will see who owns the company...hummmmmm could money being diverted from the States?????

    Well, we are now going to file a complaint with our credit card company as the order was processed without our authorization. DO NOT USE DISCOUNT MUGS...HORRIBLE SERVICE, HORRIBLE PRODUCTS AND HORRIBLE RELIABILITY.

    0 Votes
  • In
    Incense Dec 29, 2009

    DO NOT DEAL WITH THESE GUYS! DEALING WITH THIS COMPANY IS LIKE POKING YOUR EYE WITH A PENCIL. DO NOT DEAL WITH DISCOUNT MUGS.

    Forget dealing with this company. I have been trying to get stainless steel water bottles as a Christmas gift for our customers. We ordered on November 24 with delivery expected on the 8th of December. On December 11 they told us that they had 1500 of a similar style and wold send them right away. We got 1000 on December 23 and they said that they would send 500 of another style soon, . Today is December 28 and still no water bottles. I called customer service today and they refused to tell me who the owner is (According to LinkdIn it is Amin Rahman). I wanted to get right to the heart of the matter. Ronnie, on the telephone said that the only way to get hold of the customer service is on the web site. The bottles that did show up did not have the size logo we requested.

    DO NOT DEAL WITH THESE GUYS! DEALING WITH THIS COMPANY IS LIKE POKING YOUR EYE WITH A PENCIL. DO NOT DEAL WITH DISCOUNT MUGS.

    0 Votes
  • Pr
    PromoSAFE Jan 10, 2010

    BOY OH BOY..ALL THESE ANGRY CUSTOMERS..WHAT WILL I DO! All Customers who throw themselves at ordering products without asking how the process works or asking the basics on HOW TO.. Unfortunately the PREVIOUS COMMENTS are NULL, due to the fact of "UNPREPARED CUSTOMER-ITIS". Customer Must be smart, All they think about is saving money and getting their product first in line, out the door and lead on. Who wouldnt? But if you dont start right, youll NEVER get great results.
    Customers such as assparks7819 who write: "I'm currently spamming their ticket system in an attempt to annoy them as much as they've annoyed me." are troublesome people with short mindspan, who think everything is quick quick quick get out of my way i know how. Customers that say: "Word of mouth is the best way to warn people about this company." are only trying to flare a scene due to their incompetency to be prepared when they originally placed their order. Something went wrong, They didnt like it. Issues can be solved in any company for the customer. But customers are impatient and irreputably out of place..THEY SHOULD CREATE A BPB: Better People Bureau..so people could comment over how bad and irresponsible, lack there of ..etc..etc on their blogs.. Look for this Sam Samson customer..on his 10th order and never had a problem..not a blemish..he wrote: "Great Products, Great Prices, Great Turnaround time. I will order from them again. I'm on my 10th order with them and I never had any problems." Customers who have found themselves with inventory management problems, are not ready because they order products with low stock numbers..UNPREPARED! Customers that say: "When we received the order the imprint was impossible to read. Well your fault you didnt ask and find out about the imprint area for the product as it probably stated on the website before you bought it..UNPREPARED! Another case of "Unprepared customer-itis". Let this be an example that if your shopping at Discountmugs.com or any company..BE PREPARED. Get yourself time ahead for production, provide good high resolution art, place your orders as RUSH and order extra pieces in case of breakage. ITS SIMPLE..BE PREPARED.
    Its been a pleasure sorting these issues with you.
    Richard Landry
    Coordinator of Investigative Promotional Affairs

    -1 Votes
  • As
    asparks7819 Jan 10, 2010

    LOL! Yeah, TONS of complaints about your company and a C- BBB rating, and *I'm* the one causing the problem.

    Your response is exactly as professional as your company is.

    0 Votes
  • As
    asparks7819 Jan 10, 2010

    BTW, Richard, I now have a credit with your company. Can I use it to order a bunch of pens that say, "discountmugs.com sucks" ?

    Or will my order somehow be screwed up and I'll be offered yet ANOTHER store credit?

    1 Votes
  • Am
    Amin Ramjee Feb 13, 2010

    I have been very happy with their service. I have ordered with them over 10 time & never had any problems.
    Have you ever heard of competitors posting bad comments.

    These guys are for real.

    James

    -1 Votes
  • Sa
    sam sampson Feb 14, 2010

    I just placed my 11th order and again, I had no problems. I dont know why everyone in here is so angry. Make sure you know what you are doing when creating your own promotional product. 1. Choose a product that you think everyone will like. 2nd. Print a design that is catchy. If you are spending $200.00 + then i advise you to design it your self. Ask for a virtual proof! before they proceed with production. 3. Make sure you give your self plenty of time!. As easy as 1, 2, 3, you guys should be able to do this right!. Discountmugs is a good company!

    -1 Votes
  • Jl
    JLO444 Feb 19, 2010

    Amin Ramjee that posted a couple of posts before this one is the owner of the company. I'm not sure why he'd "order" from his own company... but the fact that the owner is lying on a forum should give you a pretty good indication of how trustworthy his company is.

    1 Votes
  • Am
    amin rahman Mar 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    There is no False Advertising.
    Discountmugs.com is rated "A" by BBB
    Here is the link

    http://seflorida.bbb.org/Business-Report/Bel-Incorporated-30000319

    Be ware that competitors are putting false complaints. Discountmugs.com will take care full legal action against false complaints.

    Discountmugs.com

    -1 Votes
  • As
    asparks7819 Mar 02, 2010

    Oh, you make me laugh so hard! BBB ratings are based on consumer reviews...having your staff spam the BBB site for you sure did bring your rating up!

    I still haven't received my order for the pens that say "discountmugs.com sucks". Could you check on my order please? Or did it somehow get lost in the mail?

    1 Votes
  • As
    asparks7819 Mar 02, 2010

    Perhaps if you spent as much energy on ACTUAL CUSTOMER SERVICE as you do on trying to cover your ###, you wouldn't have all these complaints?

    1 Votes
  • As
    asparks7819 Mar 06, 2010

    I have now been contacted by Amin via a private message on Complaintsboard.com. He has asked for my phone number. I responded with (by the way, this is the perfect example of how ridiculous it is to even get a STORE CREDIT when they screw up your order...and they DO NOT ISSUE REFUNDS, according to "policy"):

    You want to resolve the issue 8 months later? Fantastic. Mail me a refund ($155.08) for the portion of the order that was screwed up.

    Here is the ticket information. You should be able to find it in your system.

    Thank You for your request!. This confirmation confirms your ticket request.

    You will be receiving a response within 24-48 Hours via email.

    Your Ticket Number is [protected]
    Received Order with Incorrect Logo/Color/Wrong item Order Number: DM 224783
    Name: Amber Sparks

    Describe:On June 1st, I submitted a ticket about my order being incorrect. I called to find out why I had not received a response; the customer service person told me just to wait for a response. Apparently, the system did not accept the ticket, as your customer service has no record of it, which I only found out after calling again today. I submitted another ticket on June 8th. I received an automated response, but nothing else, though your customer service person on the phone said I received another email response the same day. I did not.

    Here was my original problem: I ordered a batch of water bottles that were to say "CHAMPION" and another separate batch of water bottles to say "FINALIST". They all said "CHAMPION". At this point, my tournament is over. I ended up having to give all my 2nd place finishers the "CHAMPION" water bottles, which was ridiculous and embarassing. I would like a refund for the bottles that should have said, "FINALIST".
    Modified Date: 06-18-2009


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : ART DEPT

    Please look at the email that the customer would have sent you with imprint instructions and confirm that both parts of this order were to have DIFFERENT imprints and not the SAME: Champion.

    Thanks,

    N

    Date : [protected]:04pm


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : Assign To karol In Progress

    Date : [protected]:05pm


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : The art department has just provided us with the one and only email that they located from you for the orders:


    -----Original Message-----
    From: Amber Sparks
    Sent: Tuesday, May 19, 2009 8:28 AM
    To: '[protected]@discountmugs.com'
    Subject: RE: NEED ARTWORK! ORDER WILL DELAY. - Discountmugs

    I would like the artwork converted to white.

    Below the artwork, I would like the word CHAMPION. Times New Roman font would be fine. Please call or email me if you have any questions.

    Thank you!
    Amber Sparks


    Therefore we are unable to issue a redo at this time..

    Please acknowledge with any other information that you may be able to provide us with..

    Sincerely,

    Customer Service

    Date : [protected]:53pm


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : -----Original Message-----
    From: Amber Sparks
    Sent: Tuesday, May 19, 2009 8:30 AM
    To: '[protected]@discountmugs.com'
    Subject: DM 224783

    I would like the artwork converted to white.

    Below the artwork, I would like the word FINALIST. Times New Roman font would be fine. Please call or email me if you have any questions.

    Thank you!
    Amber Sparks


    Date : [protected]:13pm


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : There were two emails; one for each batch of water bottles ordered. Above is the 2nd email.

    Date : [protected]:14pm


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : PLEASE RESPOND TO THE ABOVE. WILL I BE RECEIVING A REFUND?

    Date : [protected]:34pm


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : PLEASE RESPOND TO THE ABOVE. WILL I BE RECEIVING A REFUND?

    Date : [protected]:14pm


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : RUSH REDO

    ENTIRE ORDER

    ART ERROR

    CUSTOMER EMAILED ART DEPT FOR EACH ORDER, BUT ART DEPT APPLIED ONE EMAIL INSTRUCTIONS TO BOTH ORDERS.

    THANKS

    N

    Date : [protected]:01am


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : Assign To Redo In Progress

    Date : [protected]:02am


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : I DO NOT NEED A RE-DO. MY TOURNAMENT WAS OVER 2 WEEKS AGO. I WOULD LIKE A REFUND FOR THE INCORRECT ORDER.

    Date : [protected]:06am


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : I DO NOT NEED A RE-DO. MY TOURNAMENT WAS OVER 2 WEEKS AGO. I WOULD LIKE A REFUND FOR THE INCORRECT ORDER.

    Date : [protected]:17am


    Comment By : Johanna
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : Unfortunately, as per our terms & conditions, when an replacement order is no longer feasible, we will provide you with an in-store credit instead.

    Please do go over the following information which is provided to you on our Terms & Conditions online.

    Sincerely.

    Customer Service

    STORE CREDIT
    When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) Discount Mugs will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.


    Date : [protected]:25pm


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : Okay, so what is my store credit amount and how do I use it?

    Date : [protected]:35pm


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : The in store credit will never expire, and may be applied toward a future order simply by calling that next order in to the sales office at [protected].

    Date : [protected]:33pm


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : Assign To Nimet Completed

    Date : [protected]:33pm


    Comment By : Amber Sparks
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : WHAT IS THE AMOUNT OF THE IN-STORE CREDIT?

    Date : [protected]:43pm


    Comment By : Nimet
    Bel, Incorporated
    6905 N.W. 25 Street
    Miami, Fl 33122
    Discountmugs.com

    Comment : The in store credit is for $155.08.

    Sincerely,

    Cust Svc

    Date : [protected]:14pm

    Thank you for using Bel Mugs Ticket System

    0 Votes
  • As
    asparks7819 Mar 07, 2010

    I have now received this message from Amin:

    amin rahman
    2 mins ago
    My mailing address is:

    Amber Sparks
    2528 Burlington Ave
    Billings, MT 59102


    From Message

    amin rahman
    22 hrs 26 mins ago
    I beleive the amonut is $155.08
    I will mail you this amount on Monday.
    Also i have issued $200 credit on your account for future.
    Please contact me if you need anything thanks.

    Please confirm if your address is correct.

    Amin


    I look forward to receiving a check.

    0 Votes
  • As
    asparks7819 Mar 23, 2010

    I have now received a refund check from discountmugs.com. Amin Rahman has now called me three times and emailed me about three times, asking that I remove all complaints (that he can't get the administrators to remove without my help) that I have posted about his company on the internet.

    0 Votes

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