Bass Pro Shops reviews and complaints 1
View all 54 complaintsBass Pro Shops - In store customer service
Went to the Bass Pro Shop in Garland Texas today with my wife, at around 2:15, went to purchase a rifle scope & gun case. I went back to the gun section, saw 2 men standing at the counter not being waited on and two employees behind the counter talking to each other. The two men at the counter walked off after a few minutes. I found the scope that I wanted to see but neither of the men behind the counter came over to help. they both looked our way but continued talking to each other. We waited at the counter for about 10 minutes, they never came to make the sell, so we left.
As we were leaving the store I noticed an older gentleman walking around looking for a place to check out but all 5 checkout lanes were close and roped off, no employees anywhere near the checkout area to assist him. We took him over to the customer service desk, I guess he was able to pay there.
Very disappointed in the lack of service in the Garland Texas location.
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