Auto Approve review: Misleading on service and warranty information

I was misled regarding the warranty information provided by Auto Approve. During the sales process, I was told that the warranty coverage was equal to or better than the coverage I already had. I was also informed that I could cancel the warranty at any time and receive a refund.

After comparing the coverage details and determining that the warranty did not meet my expectations, I contacted the company to cancel. At that time, I was informed that I would not receive the refund directly. Instead, the refund would be sent to the lender and applied to the loan balance.

As a result, I continue to pay interest on the financed amount, even though the warranty has been canceled and the refund has been issued to the lender. Had I been accurately informed of this process before purchasing the warranty, I would have made a different decision.

Additionally, once the sales representative completed the sale, communication became extremely difficult. I was unable to reach him despite multiple attempts, and it appeared that he was no longer interested in assisting me after the transaction was finalized. It then took me approximately two months to get in contact with the company to address my concerns and begin the cancellation process. This lack of responsiveness caused unnecessary delays and frustration.

I believe the warranty terms, cancellation process, and refund handling were misrepresented during the sales process. Furthermore, the poor customer service and inability to obtain timely assistance significantly worsened the situation. I am requesting a thorough review of this matter and an appropriate resolution.