What didn't go wrong? Well me paying for services that were so horrible I could actually write a book. They absolutely do not communicate properly. Good luck if choose to go with any of their services. They provide SubStandard Quality. More that happy to show how they promised a developmental edit and couldn't even provide back a basic grammatical edits, then when I complained, they still provided a horrible developmental edit that included serious mistakes not found. I ended up hiring a pro who found 287 grammatical errors and 20 repeated points.
Still waiting for a refund.
Recommendation: Buyer Beware