I called on 3/30/2023 & ordered a hepa replacement filter order #[protected] for a charge of $94.99 which I gave my credit card for the purchase. On 4/14/2023 I received an email from pay pay that my pay pal statement was available, I never set up a pay pal account!. I contacted pay pal on 4/17/2023 when I opened my emails & saw the email they sent on 4/14/2023 & said aroma living styles set up the account as they had my email. I was livid that aroma living styles did this without my knowledge as this was an invasion of my privacy & fraud. I contacted the whirpool at [protected] on 4/18/23 reference #0036 & was tld I would receive a call today 4/19/23 which I did not & the rep said she would email whirpool corporate as I want a full credit of $94.99 back to my credit card for this setting up a pay pal account without my authorization. I have odered filters for a 11 years & never encountered this problem. I expect to hear from whirpool within 48 hrs. Regarding this matter. Eileen p. Stanko [protected]!
Country of complaint: United States