AON Travel Insurance Reviews 2026

Latest Reviews and Complaints

B. Kato of Torrance, US

Feb 28, 2026 12:37 am EST

Verified customer

New review

AON Travel Insurance

Filed my claim 1-30-26 and had Doctor fill out physician form. My wife has vertigo. We immediately received an email stating that was not enough information why waste the doctors time with stupid forms that are not enough. They drag this claim out so as not to pay. I am more disappointed in Carnival for teaming up with these guys. Shame on you Carnival and shame on AON travel insurance.

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Mark Hyman of Marion, US

Jan 04, 2023 5:54 pm EST

Verified customer

New complaint

Featured review

Travel insurance claim

My wife and I traveled to Alaska last summer on a land/sea cruise with Princess Cruise lines. The last 5 days of the cruise we were quarantined to a room on board the boat because we were tested with Covid. I filed a claim with AON on August 3rd, 2022. Other than my occasionally checking our claim status online, and calling the company to see what i...

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How responsive is AON Travel Insurance's customer service?

0 Resolved

3 Unresolved

Total complaints: 3

Resolved complaints: 0 (0%)

Unresolved complaints: 3 (100%)

Absolutely frustrating 🫠
It's quite possible that AON Travel Insurance is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by AON Travel Insurance's silence.

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Deni Wool of Ballwin, US

Nov 21, 2022 6:42 pm EST

Featured review

Travel insurance

I had a cruise planned on the Norwegian Dawn to leave on June 13 from Amsterdam and return on June 20th.We were leaving from St. Louis on June 12, taking Air Canada to Toronto and then onward to Amsterdam. Needless to say they canceled our flight due to air control and put us on another flight the next day. the cruise left Amsterdam at 4:00pm and we did not...

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Cruise Case of Malone, US

Nov 15, 2022 8:07 am EST

Verified customer

Featured review

Cruise insurance claim refund

I had planned a Carnival Cruise to Alaska in August 2022. Due to health issues my medical team advised me not to go on the trip. I canceled my trip July 15, 2022. Carnival Cruise refunded their portion of my trip. I then contacted AON Travel Insurance for their portion of my claim refund. In August all the necessary paperwork was submitted. I waited until...

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AON Travel Insurance reviews first appeared on Complaints Board on Nov 15, 2022. The latest review AON Travel Insurance was posted on Feb 28, 2026. AON Travel Insurance has an average consumer rating of 1 stars from 4 reviews. AON Travel Insurance has resolved 0 complaints.

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Mar 02, 2026