We had to postpone our cruise due to a death in the family. We were told file a claim with the travel insurance to recover the cancelation fees. Insurance Reference #3217153 claim was filed April 4th and the original checks were sent to a wrong address. I have been calling a lot since May 9th to find out where the status of the re-issue checks are. So far I have been told they would be here in 21 working days. That didn't happen. Then I was told that the stop payment has been issued, and the checks would be mailed in two weeks. That hasn't happened. Then I was told that the claim was being escalated. Still waiting. Still no communication.
When will I receive my checks? How come I cannot get a straight answer from your company?
Please give me a TRUTHFUL answer.
Joann Lowrie
[protected]
Desired outcome: I would like to receive the checks from my claim this month in July 2022