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CB Home Decor and Furnishing Review of America's Garage Doors, LLC Jacksonville, FL
America's Garage Doors, LLC Jacksonville, FL

America's Garage Doors, LLC Jacksonville, FL review: Bait and switch advertising

M
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4:00 pm EDT
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I called them after my garage door opener quite working. I asked the gal if she was an answering service or worked in the office, she said she worked in the office. I asked her if they had trained tech who could diagnose problems and not just sell me a new opener. She said they were all trained, they had been in biz for 25 years and techs carried all the spare parts on their trucks. So, I made an appointment. 2 techs showed up, I told them I thought the capacitor or circuit board was bad, possibly shorted out by lightning. They had no diagnostic tools, probes or meters to check anything. They said: ''You have two options, try to file a warranty claim or buy a new opener.'' I then related my conversation with their secretary before I made the appointment. They asked: ''What do you expect?'' I said: ''I expected an experienced tech who could diagnose a problem, not a couple of parts changers.'' One guy then begrudgingly got up on his ladder and took the cover off the opener and looked inside. Again, no diagnostic tools. He looked and said: ''The capacitor looks ok because the end isn't blown off, and the circuit board will be $300 ''if'' we can find one.'' I said: ''Ok, how much is the replacement you want to sell me?'' $699. I showed him the Mint ad that got me to call them, and it showed $299 for a new opener. He said: ''That's an old ad.'' I said: ''I got this Mint this week!'' I paid their $49.99 ''service charge'' and sent them packing. I would not recommend this company.

Desired outcome: Complaint posted on line so that potential customers can be forewarned.

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