American Home Protect
reviews and complaints

I recently had an issue with my air conditioning unit and decided to give American Home Protect a try. After visiting their website, I was pleasantly surprised by the clear and informative layout that made it easy for me to find what I was looking for. When I called them to request service, the customer service representative was friendly and professional, and I was able to schedule an appointment for the very next day.

On the day of the appointment, the technician arrived on time and was courteous and knowledgeable. They quickly diagnosed the issue with my AC unit and promptly got to work fixing it. Throughout the process, the technician explained what they were doing and patiently answered all of my questions. I was impressed by their expertise and felt confident that I was in good hands.

In the end, my AC unit was up and running again, and the technician left the work area clean and tidy. I appreciated the quick and efficient service provided by American Home Protect, and would highly recommend their services to anyone in need of home repairs or maintenance. Their professionalism and dedication to customer satisfaction truly exceeded my expectations.

I have been using American Home Protect for a while now, and I can confidently say that my experience with them has been nothing short of fantastic. With their 18-month coverage plan, I can have complete peace of mind that my home appliances will be in good hands without having to worry about making regular payments.

The website is incredibly user-friendly and easy to navigate, which made it easy for me to sign up and take advantage of their services. Furthermore, their customer service is second to none! Any queries or concerns I had were promptly addressed by their knowledgeable and friendly support staff, who went above and beyond to ensure my satisfaction.

One of the features that I appreciate most about American Home Protect is their extensive coverage plan. They cover a broad range of home appliances, including refrigerators, dishwashers, and even air conditioning systems, among others. This means that I can be confident in their ability to handle any issues that may arise with my appliances, saving me both time and money.

Overall, I have nothing but positive things to say about American Home Protect. Their flexibility, reliability, and excellent customer service set them apart from their competitors. I am entirely satisfied with their services and would highly recommend them to anyone in search of a reliable and cost-effective home protection plan.

I recently had an experience with American Home Protect and it wasn't the most pleasant one. I found their claims process to be quite frustrating, especially when I was informed that I would have to find my own technician for the repairs. This was not something that I expected, and it made the whole process a lot more difficult than it needed to be.

I understand that there are often limitations with what can be covered under a home warranty, but I was disappointed with how this was communicated to me. It felt like there was a lack of transparency and clarity throughout the process. I think that as a customer, I should have been given more guidance and support when it came to finding the right technician to help me.

Despite my frustration with the claims process, I will say that American Home Protect did eventually fulfill their obligations to me as a customer. However, I do think that there are areas where they could improve their customer service and communication. If you're considering using their services, I would strongly recommend that you do your research and fully understand what is and isn't covered under your policy. It could save you a lot of frustration and inconvenience down the line.

I recently had the pleasure of dealing with American Home Protect for my home warranty needs and I must say that I was pleasantly surprised by the level of service and quality of their work! I have never dealt with a home warranty company that provided so many call backs and warranties, and the fact that they offer 24 hour service is absolutely amazing!

One thing that really impressed me about American Home Protect is how easy they make the whole process of obtaining a warranty. From the first call, I was greeted with a friendly voice on the other end who took the time to explain everything to me in great detail. They even helped me choose the right package for my needs, something that I have never experienced with other home warranty companies.

Furthermore, the technicians who came to fulfill my warranty obligations were professional, courteous, and extremely knowledgeable. They showed up on time, completed their work in a timely manner, and even went the extra mile to make sure that all of my questions and concerns were addressed. I felt like I was in expert hands and this made me feel confident that I had made the right choice with American Home Protect.

Overall, I would highly recommend American Home Protect to anyone who is looking for a reliable, trustworthy, and customer-focused home warranty company. With their superb call backs, warranties, and 24 hour service, you can rest assured that your home is in good hands. Thanks, American Home Protect, for the excellent service!

One of our clients recently used the services provided by American Home Protect LLC and was satisfied with the quality of service provided. She reported that the level of professionalism was excellent and the work carried out by the technicians was top-notch. It is clear that the company strives for excellence in customer satisfaction, which is evident in the quality of service provided.

However, the review mentioned that the client lives in a rural area, which posed some challenges in the process of finding a technician to help with repairs. Although the company tries to provide service to as wide a range of clients as possible, there are certain restrictions in place in certain locations. The availability of technicians in rural areas is one such example.

Despite this, the review mentioned that the client was grateful for the company's assistance, and holds the overall quality of service in high regard. This is encouraging for American Home Protect LLC, as it highlights the dedication of the team to providing quality home protection services.

It is worth noting that the company has a range of different packages available for clients, depending on their needs and budget. This ensures that the clients can find a package that suits them perfectly, which is a testament to the flexibility and adaptability of the company.

Overall, the review by the client was positive, which speaks volumes about the quality of service provided by American Home Protect LLC. Although the inability to find a technician in rural areas was a slight drawback, it did not detract from the excellent service provided. The company is highly recommended for those looking for quality home protection solutions.

When I decided to invest in American Home Protect's services, I was sure that I had made a wise decision. However, unfortunately, an unexpected incident occurred that forced me to file a claim. Much to my disappointment, my claim was denied, which has certainly affected my satisfaction with the company. The incident occurred with my secondary AC unit, and I thought that I would clearly be covered under the terms of my agreement with American Home Protect. Unfortunately, though, things didn't go as expected, and I ended up having to pay out of pocket to get the issue resolved. Naturally, this was disheartening and frustrating, and it definitely detracted from my overall experience with the company. While there are certainly positive aspects to American Home Protect's services, it is important to keep in mind that there is always the possibility of claim denial or other complications. Thus, it's essential to carefully review and consider all of the terms of the agreement before signing on the dotted line.

My experience with American Home Protect was truly amazing! From start to finish, they have exceeded my expectations. What initially drew me to this company was their prompt and efficient repair service. I was pleasantly surprised when I found out that I only had to wait 24 hours to get my repairs done. The speediness and professionalism of their service teams is truly remarkable!

What makes American Home Protect stand out is the quality of their warranty specialists. These professionals are not only knowledgeable but also incredibly friendly and accommodating. They made sure to answer all my questions and provided me with clear and concise information about my warranty coverage. I was impressed with how patient and understanding they were throughout the whole process!

I must say, I am very satisfied with the level of service I received from American Home Protect. Their customer-centric approach and commitment to excellence is truly admirable. I would highly recommend this company to anyone who is looking for a reliable and trustworthy warranty provider. Thank you, American Home Protect, for your exceptional service!

I recently had the pleasure of trying out American Home Protect for their home warranty services. While I did have a positive experience overall, I do have some suggestions for improvement.

One area where I think American Home Protect could improve is in making their claims process even clearer. I encountered a bit of confusion around what exactly needed to be on the premises when a technician came out to assess an appliance issue. Perhaps adding more information about this process or providing clearer instructions would be helpful for customers in the future.

That being said, I appreciated the professionalism of the American Home Protect team and the quality of the work done on my appliances. I would certainly consider using their services again should the need arise.

When I reached out to American Home Protect to address an issue with my sink, I was initially disappointed that no one from the company took the initiative to call me back and verify if my issue would be covered under my plan. However, my experience with customer service representative Marika was nothing but outstanding. Despite the initial lack of response from the company, Marika went above and beyond to assist me with my leaky sink and ensure that the issue was resolved quickly and efficiently. Her professionalism and dedication to customer satisfaction were truly exceptional, and as a result, I would give Marika a 100% rating for her outstanding service. While my initial experience with American Home Protect left something to be desired, Marika's exceptional service has earned my respect and appreciation for the company as a whole. Overall, I would highly recommend American Home Protect and their exceptional customer service team to anyone in search of reliable and trustworthy home protection services.

As a customer of American Home Protect (americanhomeprotectllc.com), I recently experienced an issue with my refrigerator and was disappointed with the lack of communication from the claims team. It was quite frustrating as I had to repeatedly reach out to them to receive any updates or results regarding my claim. I strongly believe that there should have been more proactive and timely updates from the claims staff to keep me in the loop, and would have appreciated more timely updates on my claim. Ultimately, I was able to get my issue resolved, but the experience left me wishing for better communication and more responsive support from American Home Protect. Given the importance of reliable home appliance coverage, I certainly hope the team at American Home Protect can take steps to improve their customer service moving forward.