American Eagle Outfitters

I went into American eagle today with my 12 year old daughter exchanging 2 pairs of jeans. I purchased 8 pairs of jeans two days ago on Oct 31st equaling over $300. One pair was too long for my daughter so we brought them back today along with another pair that were gifted to her for her birthday a few weeks ago. They still had all tags on them. Before entering the store a young woman helped me with the exchange. She tried to find the ones I had in the size I needed but found something similar. I said those are fine it's ok they aren't the exact same. She said great, they will be waiting for you at the register and you can do your exchange there. As we went to the pair that were gifted to us she said she can order them for me on line because we don't have the size you need in store. As she went or order them she found that she cannot get them online in the size (000 short) she simply said they don't make this style in a 000 short. She apologized and suggested I pick a different pair from in the store. I said sure, no problem, thank you! She then gave me store credit on a credit card and took the jeans I had and placed them in a bin. I proceeded into the store and picked a pair of 000 short and went online. While online a young man helped me with the first exchange for the similar pair they had waiting for me. He then rang up the other pair and I used the store credit. He then tells me there is a $49.99 balance. I said how much are the jeans, I though it was an even exchange? At that moment a woman comes over and starts looking over the order. I explained to her the situation and she was very arrogant, snippy and matter of fact and said, you only have $19.99 on this card because the jeans you returned were bought on clearance! Embarrassed by her approach and voice level I responded ma'am they were a gift. The woman at the door said I can exchange them for a pair in the store. And she replied, well she wasn't lying but the jeans you picked are not clearance! I said If I would've known it wouldn't have been an even exchange like the first pair I would have just kept the jeans and let my daughter grow into them. she replied, well you can get them out of the bin and re-purchase them or take the store credit. She was very rude, arrogant, sarcastic and not fit to be working customer service. So I said that's fine I'll just take the store credit but I wish someone would've explained this to me before going through all of this. I was under the impression it would be an even swap.
I was not told the Jeans were bought on clearance. The girls who helped me in the front had me under the impression it would be an even swap just like the first pair. Then the woman walks away and the man finishes ringing me up. I go to walk away and then turned to him and said sir, what was her name? He mumbled some thing. So I took a step back and I said excuse me, what was her name? He then mumbled something again. I said sir what was her name? And that's when he mumbled again, "Steph". I was very upset and didn't appreciate the way she handled the situation. She was very condescending. Also the young man trying to cover for her when I asked for her name. I just started shopping in your store for myself and now my kids.
I've spend over $500 in there in the last month. A situation like this now makes me not want shop with you. Especially your Freehold Raceway Mall location. Stephanie is very condescending. She should not be working with customers if this is her attitude.