The General manager Cory or, "the head huncho", as he called himself, is the most disrespectful, unprofessional, egotistical individual I've ever spoken with. I'm appalled at what little regard he has for his customers and his team. He may not care, but this has lost them potential new business from myself and others that I've told. That's money out of your employees pockets. My car needed servicing so I called ACC and was told I could take it to any Firestone or Pep Boys, that's it. So then I called Firestone let them know whom I was with and scheduled an appt. Fast forwarded, Cory and his team dropped the ball by not properly educating me on this process, as I was new to ACC. I called ACC per Firestone and Cory was placed on the line. He cut me off repeatedly and was so RUDE while talking to me and the reps at Firestone. The manager at Firestone told me to get my acct info, he'd handle it on Monday, and I could leave. I had the money to pay for it but it's under "warranty" and I wasn't supposed to pay. When I asked Cory, HH, for my account # he got smart again and told me its on your red folder, I said I don't have it so can you give me the account # as I asked, and Mr. Cory Head huncho didn't like that. His little man syndrome kicked in big time! He sounded like everything BUT a GM. I guess Cory's a billionaire with no problems. He was so nice while getting my business but now that you have it.. Don't worry after this no one I know will EVER do business with you AGAIN!