Altra Running
reviews and complaints

The Altra Running website is so clean and neat, it's like a breath of fresh air. It's super easy to navigate and find what you're looking for. No fancy gimmicks or confusing menus here, just straightforward and user-friendly design.

Now, let me tell you something that really blows my mind. I can't believe that other running shoe companies haven't caught on to the genius idea of creating shoes that actually mimic the shape of a foot. It's like, duh, why hasn't anyone thought of this before? Altra is the real MVP here, because their shoes allow for natural toe spread, which is a game-changer.

You see, I've been dealing with chronic metatarsalgia for a while now, and it's mostly because other shoe brands don't bother making toeboxes that actually fit the natural shape of a foot. It's like they want us to suffer or something. But not Altra, oh no. They understand the importance of a proper fit, and for that, I am forever grateful.

So, I decided to follow Altra's fit guide and shoe recommendation guide, because hey, they seem to know what they're talking about. I ordered two different models so I could compare the cushioning and comfort levels. And let me tell you, both of them fit like a glove. I haven't experienced any discomfort or issues so far.

But here's the best part. The one model that didn't quite work for me? No problemo. Altra makes it super easy to return items, so I had no trouble sending it back. They really understand that sometimes things just don't work out, and they make the return process a breeze.

Overall, I am beyond impressed with Altra Running. They have created shoes that actually cater to the natural shape of a foot, and that's something worth celebrating. Their website is a dream to navigate, and their fit guide is spot-on. If you're tired of dealing with uncomfortable shoes that don't fit properly, do yourself a favor and give Altra a try. You won't be disappointed.

When it comes to buying shoes, there are two things I absolutely need: a wide toe box and zero drop between the heel and forefoot. These features are super important for running efficiently and with less impact on my body. And guess what? Altra, they're the only brand that actually puts these features in all their shoes.

Now, don't get me wrong, Altra is a pretty new company, so sometimes their products aren't as polished as those from more experienced companies. But hey, I've been running exclusively in Altras for the past 3 years, and let me tell you, it's totally worth it.

Sure, they might be experimenting a bit with their designs, but some of those experiments have been game-changers. Take the One2.5, for example. Revolutionary stuff, I tell ya.

So yeah, Altra might not be perfect, but they're definitely onto something here. And if you're like me and prioritize comfort and natural movement in your running shoes, then you gotta give Altra a shot. Trust me, you won't regret it.

'bout two months ago, a buddy of mine told me to check out them Altra running shoes. So I went ahead and got myself three different pairs of 'em. Got the Lone Peak 3.5, Escalantes, and the Vail. Gotta say, all three of 'em are super comfy and holdin' up real good. See, I do a lot of runnin' and other stuff, and after a while, my toes started feelin' all squished up. But then I started wearin' them Injinji toe socks, and man, what a difference! Them socks really helped with the compression, and now I wear 'em every day. And now that I got a pair of kicks for every activity, havin' that extra space at the front of the shoe has made my days so much more comfy!

My hubby is runnin' the 2018 Boston marathon this year and he saw them Boston Escalante shoes on your site a while back. We tried real hard, but they were all outta stock for his size, everywhere! He was so bummed 'cause he loves his Altras and wanted them shoes so bad. Luckily, they've been offered again and his size was in stock. I got the email and jumped on that purchase. He got 'em the other day and went for a run with 'em this mornin'. He loves 'em and is stoked he got a pair so he can wear 'em in Boston. The orderin' was quick and easy and the delivery was fast and simple. Thank ya so much! Ya made this wife a hero for spottin' 'em and buyin' 'em quick haha!

I really, really love their shoes. I've worn the Torrin, Lone Peak, Superior, The One 2, and the Escalante. I can't get enough of that zero drop and wide forefoot, you know? But here's the thing, every time I order a pair, it's like a game of chance. Sometimes it's a hit, sometimes it's a miss. And let me tell you, it's a huge bummer when it's a miss.

Take my last order, for example. I checked out as a guest, ordered a pair, and guess what? No confirmation email. Nada. Zilch. My credit card was all ready to process the order, but it never went through. Talk about disappointment. So, what did I do? I ordered again, of course. And this time, finally, it went through. But here's the kicker, it's been 4 whole days since then. Four days! I mean, come on, Altra, I'm excited to get my new kicks, you know?

Now, let's talk about the laces. Oh boy, the laces. I always seem to get shoes with laces that are too short. I mean, seriously, they're never long enough to double knot them. It's a struggle, let me tell you. My Lone Peak 2.5 had nice, long laces, and now my new 3.5? Short laces. Same size, mind you. It just doesn't make sense. And get this, a few years back, I ordered a pair of The One, and you won't believe it, one lace was long and the other was short. I mean, who does that? It's so bizarre.

So, what did I do? I reached out to Altra, sent them an email, even tweeted at them, asking for new laces. And you know what? I never heard back. Not a peep. It's frustrating, to say the least. Come on, Altra, get it figured out, will ya? I just want some laces that are long enough to tie properly.

But hey, despite all these hiccups, I still love their shoes. The zero drop and wide forefoot are just too good to pass up. I'll keep ordering, hoping that one day, everything will go smoothly. Until then, Altra, please, please, please, get your act together and make sure every order is processed correctly. And don't forget about the laces, okay?

So, I recently had an experience with Altra Running and let me tell you, it wasn't the best. It seems like the parent company has changed hands once again, and let me tell you, that unique idea and passion for their products seems to have gone out the window. Now, all they care about is making a profit.

Let's talk about their customer service, or should I say lack thereof. It took them over a month to even give me a response, and that was only after I constantly bothered them about my order. Can you believe it? They had the audacity to inform me that my order couldn't be fulfilled because the shoe I wanted is no longer offered. Seriously? Couldn't they have told me that from the beginning?

Their excuse was that they recently changed companies. Apparently, VF Corp purchased Altra shoes from Icon, and because of that, they had to move their warehouses, distribution centers, and even their customer services. And guess what? None of my information was showing up because they have these so-called "brand new ordering systems" to process their orders more efficiently. Well, let me tell you, it's anything but efficient.

I mean, come on! They've been bought and sold again, and they couldn't even handle the transition properly. As a customer, I'm not one to easily forgive and forget, especially in a case like this. It's just not acceptable.

So, if you're thinking about buying from Altra Running, I would advise you to think twice. Their customer service is a nightmare, and their recent changes have only made things worse. Don't waste your time and money on a company that doesn't value its customers. Trust me, there are better options out there.

I gotta say, the customer service from Altra Running is just plain awful. I mean, seriously, it's like they don't even care about their paying customers. It's been weeks since I reached out to them, and they finally respond like it's no big deal. Can you believe it?

I was super stoked to order some shoes for my daughter's cross country season. I mean, she needed them, right? So, I shot them an email the day after we got the shoes, asking for an RMA like they say on their fancy website. I even thought about buying the right size before sending back the ones we already had. But you know what? They didn't even bother to respond for days. And when they finally did, it was weeks later. Weeks! Can you believe that?

I reached out to them again, thinking maybe my email got lost in the interwebs or something. But nope, still nothing. It's like they just don't care. And let me tell you, it's been almost a whole month before I got an email back. A whole month! And you know what they said? They said, "Hey, we finally sent you an RMA, and once we get the shoes back, it'll be a few more weeks before you see your money back." Can you believe the nerve?

They didn't even bother to apologize or acknowledge my previous emails. It's like they think they can just brush me off. Well, guess what? Cross country season is almost over, and my daughter won't even get to wear the right size shoes. Thanks a lot, Altra Running. Thanks a whole lot.

So, if you're thinking about ordering from Altra Running, I'd think twice. Their customer service is a joke, and they don't seem to care about their customers at all. Save yourself the headache and find a company that actually values you as a customer. Trust me, you'll be better off.

My daughter was havin trouble finding shoes to fit (she's a women's 12.5). We researched and thought Altras would work. We ordered 2 different pair online and paid for rush shipping. The shoes came and she didn't like the fit. We should have ordered larger shoes.

The problems start when you try to return items and following the instructions to return them. I have sat on hold with customer service for 20-30 minutes on 3 different occasions. (The way I cope with it is to find something else to do while waiting, balance the check book, 20 minute ab video, etc.) I picture an office with several people sitting around having a great time and answering a few calls an hour. They were always nice but their time tables for refund were off by a couple of weeks. I finally got the refund and all is well.

The lessons learned are never order shoes that you have never tried on, be nice to others when they have no control over the situations of others, and if you can't chill out for a few minutes while waiting on hold you are probably not someone that I want to see on my runs in the woods.

So, my daughter needed some new shoes, and she's got big feet, like a women's 12.5. We did some research and thought Altras might be the answer. We went ahead and ordered two different pairs online, and we even paid extra for rush shipping. Well, when the shoes arrived, my daughter wasn't too thrilled with the fit. Turns out, we should've gone for a larger size. Lesson learned, right?

Now, here's where the real trouble begins. We decided to return the shoes and followed the instructions provided. But let me tell you, trying to return those shoes was a real hassle. I've spent a good 20-30 minutes on hold with their customer service, not once, not twice, but three times! Can you believe it? I mean, I had to find something else to do while waiting, like balancing the checkbook or watching a 20-minute ab video. It's like they've got a bunch of folks sitting around in their office, having a grand old time, and only answering a few calls every hour. Don't get me wrong, the customer service reps were always nice, but their promised refund timeframes were way off. I had to wait a couple of weeks longer than expected to finally get my money back. But hey, at least I got it in the end.

So, what did I learn from this whole experience? Well, first and foremost, never ever order shoes without trying them on first. It's just common sense, really. And secondly, it's important to be kind to others, especially when they have no control over the situations caused by others. Lastly, if you can't handle waiting a few minutes on hold without losing your cool, then maybe you're not the kind of person I'd want to bump into during my peaceful runs in the woods. Just saying.

Update: So, I reached out to Altra Running almost two weeks ago about my refund, but guess what? I still haven't received it! Can you believe it? Now, I have to go through the hassle of contacting them again after waiting for "10 business days." Ugh, talk about terrible customer service from their parent company, IconFitness (or whatever they call themselves). Seriously, folks, save yourself the trouble and don't order directly from them. Trust me, it's a refund nightmare waiting to happen. Look for another retailer instead.

Now, let me tell you why I even bothered with Altra Running in the first place. You see, finding shoes that fit me has always been a struggle. I wear a US size 4.5-5, depending on the shoe. So, when I heard about Altra, I thought they might be the solution to my footwear woes. I initially tried ordering from Zappos, but my purchase got declined because my credit card company was being a bit too cautious. Annoying, right? So, I decided to give Altra a shot and ordered directly from their website. Surprisingly, the products were shipped out quickly. However, here's where things get a little weird. They sent me three separate boxes, each containing a single shoe. Now, I'm no expert in merchandising, warehousing, or shipping, but that doesn't seem very cost-effective, does it? I mean, come on, Altra, there has to be a better way to do this.

Anyway, back to the shoes. Unfortunately, they were still too big for me. Disappointed, I requested a return and they provided me with not one, not two, but three separate return shipping labels. I mean, seriously? Why couldn't they just consolidate everything into one package? It would have made things so much simpler. But hey, what do I know, right? So, I shipped the shoes back and waited patiently for my refund. And guess what? I heard absolutely nothing from them for a whole month. No confirmation that they received my return, no update on my refund status, nothing. Can you imagine the frustration? It's like they expected me to forget about it and move on. Well, sorry Altra, but I'm not one to let things slide easily. I decided to email them after that agonizing month of waiting, and finally, they responded. But did they offer an apology for the inconvenience? Nope, not a single word. I mean, come on, a little courtesy goes a long way, you know?

It just doesn't sit right with me when businesses rely on their customers to remind them about refunds. It feels shady, like they're taking advantage of forgetful people. If Altra was so concerned about shipping costs, they could have found a way to consolidate their shipments or even charged a flat fee for returns, just like some other retailers do. But no, they chose to inconvenience their customers instead. Not cool, Altra, not cool at all.

So, my fellow shoe seekers, take my advice and think twice before dealing with Altra Running directly. Their customer service is a letdown, and their refund process is a headache. Look for a different retailer that values your time and money. Trust me, you'll thank me later.

I really dig your shoes, man. They're super cool and I totally get how to upsize for running. But dang, Altra shoes sizing is all over the place, making it a real pain in the butt to figure out what size to order. It's so frustrating, you know?

I've already ordered seven pairs of shoes from you guys, and I'm still struggling to determine the right size. Like, seriously, this recent order of the casual shoe? I ordered it in an 8 because your shoes are always at least one full size too small compared to shoes from anywhere else in the USA. I usually wear a 7, so I thought an 8 would be good for a casual shoe. But nope, sometimes I need a 9 in Altra shoes, sometimes an 8, sometimes an 8.5? It's like a guessing game, man.

I try to read the reviews carefully to get a better idea of what size to order, but it feels like nothing more than a wild guess. And that's just ridiculous, you know? Anyway, the eight is way too small. I can't even squeeze my foot into the shoe comfortably. It feels like I need to go up two full sizes from my usual 7 just to make it fit!

But get this, I read the reviews and most women who did go up in size found the shoes too big and slipping off their feet. It's like a lose-lose situation, man. So, I'm gonna return these shoes. In the past, I've even ordered two pairs in different sizes and tried to make them work, or I've given one away. But I can't keep doing this, it's just too much hassle.

But let me tell you, I absolutely love your shoes. They've seriously helped me with a ton of issues I used to have while running, like plantar fasciitis. That pain is long gone, man, all thanks to wearing Altra running shoes for the past two years!

I'm sure you've noticed that there are a ton of complaints about the sizing in the reviews. So, please, do something about it. Fix the issue, man. Thanks a bunch.

Peace out,
Jeanie

So, I ordered these shoes from Altra Running and when they arrived, guess what? They were damaged! Can you believe it? Now, I'm just sitting here waiting for the next shipment to come in. I mean, seriously, Altra, you gotta do better than this. It's not like it was my fault that the shoes got messed up. I expected more from a company like yours. Hopefully, they'll sort this out and send me a new pair soon. Fingers crossed!

I went and bought me a pair of them Altra shoes from a store nearby. Used 'em only five times and dang it, one of them strings just up and tore on me. Now, I gotta say, them shoes were pretty great, but I ain't too happy with the quality. Luckily, I took 'em back to the store and got my money back.

I recently purchased the Smith Boot from Altra Running's website, and I have to say, I'm a bit disappointed. While I do love their running shoes, this one falls short. It's just not comfortable at all, and honestly, it's not worth the hefty price tag. I'm hoping that maybe with some wear, it'll improve, but I highly doubt it. I definitely won't be ordering this specific shoe again.

I bought me some Altras a few years back and boy, did I wear 'em out! The store where I got 'em is long gone now, so I had to order me a new pair online. Let me tell ya, them wide toe boxes, just like a platypus, were a godsend for my feet. But dang it, the shoes I just received are way too narrow! What in tarnation happened to them toe boxes, I wonder? Can someone please point me in the right direction?

I recently gave Altra Running a shot and opted for a different style that I hadn't purchased before. To my dismay, the sizing turned out to be smaller than I had anticipated. It's quite narrow, to the point where I struggle to squeeze my bare foot into the shoe. I reckon I'll stick to my usual style from now on.

I've been trying to get in touch with Altra Running's customer service for months now, hoping to unsubscribe from their emails. It's been quite a struggle, let me tell you. The website doesn't even have a proper email address field, it's just this dull grey box. How am I supposed to enter my email address there? It's like they don't want me to leave!

Finally, after numerous attempts, I managed to reach out to their customer service. They informed me that it would take a whopping 3-4 weeks to remove me from their mailing list. Seriously? Why does it have to take that long? It feels like they're dragging their feet on this one. I mean, come on, just put in a little effort and remove me right away!

To my disappointment, that was a whole 3 months ago, and guess what? I'm still receiving those pesky emails from Altra Running. It's frustrating, to say the least. I thought they would have resolved this issue by now, but it seems like they just don't care about their customers' requests.

Overall, my experience with Altra Running's customer service has been far from satisfactory. Their lack of responsiveness and failure to honor my unsubscribe request has left me feeling frustrated and annoyed. I hope they can improve their communication and address these issues promptly in the future.

So, I gotta say, I had a bit of a rough experience with Altra Running. I reached out to their customer service to ask about how long it would take for my order to get all packaged up and shipped out. They straight up told me it would only take a week, but man, were they wrong.

You see, I had a previous chat with them where they gave me some false info about when certain models would be back in stock. That got my hopes up, ya know? So, I started checking their website every single day, hoping to snag those shoes as soon as they became available.

But guess what? Now that I finally placed my order, I'm stuck in this never-ending waiting game. I mean, seriously, I've been waiting and waiting for them to ship my shoes, and it feels like nobody over there can do a darn thing about it.

I gotta admit, it's been pretty frustrating. I'm just sitting here, twiddling my thumbs, wondering when the heck my shoes are gonna arrive. It's like they don't even care about keeping their customers in the loop or giving us any updates.

I mean, come on, Altra Running, get your act together! It's not cool to give false information and then leave us hanging like this. I just want my shoes, man. Is that too much to ask?

Overall, I'm not too thrilled with the whole experience. The customer service let me down, and the waiting game is driving me up the wall. I hope they can sort things out soon and get my order shipped ASAP. But until then, I'll just be here, waiting and waiting and waiting...

I was really looking forward to getting a pair of women's sneakers from Altra Running. I had high hopes for them, but unfortunately, they turned out to be smaller than expected. It was quite disappointing, especially since it was my first time purchasing from them. When the sneakers arrived, I was really upset to see that they didn't fit properly. I had bought the largest size available in the women's section, but it seems like I'll have to consider getting a men's size instead. Although I'm considering trying the men's sneakers, I must admit that I really like the colors available in the women's collection.

I just got my fourth pair of Altras from their website, altrarunning.com. This time, I decided to switch to the Torin model because they were on sale. I had heard that these shoes had some extra cushioning, which I thought would be great for me. I was so excited to receive my new shoes, but when I tried them on, I noticed that they felt a bit short. I wear a size 9.5, just like my previous pairs, so I was a bit confused. Then, I went on Amazon and saw some reviews mentioning the same issue. It seems like I'm not the only one experiencing this problem.

However, I did come across a review that mentioned Altra's great return policy. So, I'm planning to reach out to them and see if I can exchange these shoes for a better-fitting pair. Despite this sizing issue, I must say that I absolutely love Altra shoes. They are the only brand I trust for my running and walking needs. The comfort and support they provide are unmatched. I can't imagine using any other brand for my active lifestyle.

In conclusion, I'm a loyal Altra customer and this is my fourth pair of their shoes. Although I encountered a sizing problem with the Torin model, I'm confident that Altra's excellent return policy will help me resolve this issue. I highly recommend Altra Running to anyone who values comfort and quality in their footwear.

Altra Running is a company that offers a unique discount code every month. However, it's quite a hassle to obtain this code. Unlike most websites where you can easily find the option to enter the code on the payment page, Altra has placed it in a rather illogical location. Surprisingly, it's hidden away on one of the initial pages of the ordering process. This decision makes no sense at all.

To make matters worse, when I encountered this issue, I had to call their customer service for assistance. Strangely enough, they didn't even offer to take my order over the phone. It's a good thing I was genuinely interested in their products; otherwise, I would have easily chosen another brand that provides more dedicated service.

Overall, Altra Running's website navigation and customer service could use some improvement. It would be much more convenient if they placed the discount code option on the payment page like the majority of other websites. Additionally, their customer service representatives should be more proactive in assisting customers and offering alternative solutions. Despite these shortcomings, I was still able to make my purchase and I am satisfied with the product.