Allstate Home Insurance review: Denied claim

Roof was damaged and we have buckets, mops, etc going. Several rain storms have occured. Mold is growing. It's been 3 weeks. I requested someone come out immediately. They took their tie. A man took pictures of the roof and left. Another man put a humidifier in the room. Now the office tells me they will not cover the damage. What? I've made all payments for years. No one will help. Call me. [protected]