Alldrive Canada reviews and complaints

It happened to me the same. I sent a complaint through BBB and they sent me an e-mail stating that they apologyse and the would transfer the money. After few weeks of silence I received from BBB a message saying that all assets were seized and they were not in a position to transfer my security deposit back.

Now we have the third company with the same people, the same location in Vancouver (a new in Calgary), and a new name.
Alldrive Canada - AllWest RV - and now "West Campers Travel Inc" are managed by the same persons.
I can tell to everybody: KEEP AWAY!

We are from Australia and had an extremely good experience with our RV (fifth wheel) being in very good condititon, less than 10000km, and advice etc given being of a useful and friendly nature. We had dealings with both Doreen and Heinz and found them to be lovely people.
However as with most other posts we had trouble with the refund of our security deposit. We rented in september 2010. After numerous friendly emails over a period of two months or so, we finally sent a more aggressive email and never recieved a reply from them. We finally got our deposit back through our credit card supplier (visa/National australia bank) after we realised we had to take action as the company wasn't going to repay the deposit.
The strange thing was, they were by far the best value we found, even if we had lost the deposit it would have been cheaper than a comparable unit rented from a mainstream company, and the unit we got was great, actually an upgrade on what we ordered, Canadians and Americans assumed we owned the unit, being a fifth wheel and so new, they hadn't seen or heard they were available as a rental unit. We found that it was a huge shame that the great experience we had was spoiled by the non return of our security deposit.
My advice us a credible credit card provider (Visa/Mastercard) with any deposit, as they give you a level of protection that might save you money in the end.

we are very shocked by this news, we have been renting RV's for more than 5 years and we never had a problem. It is true we had to wait long to get are deposit. Heinz was a nice person and we rented each time for 7 weeks.
Nicole from Belgian

DON’T EVER GO WITH THIS COMPANY!

We rented a van at Alldrive in August 2010 (at Langley, where that monstrous Edith works). It was a beautiful RV, but several things were wrong with it (tanks flooded while not even half full, aircondition attached on the roof inside the vehicle was leaking badly (Luckily we didn’t get any electric shocks), the tap was leaking, the table collapsed several times, and the list goes on, and on, and on…

We made a list with all these inconveniences, so that it could be fixed for other people. We also wanted to ask some money back, because we paid alot for that van while many things weren’t functioning properly. We gave Edith the list and asked her to make a deal.. That woman went totally mad. She called us liars, denied that there was anything wrong with the van, said we made it all up, etc. I mean, what kind of person are you? How can she co-run a company? (Now I hear that Alldrive is bankrupt, doesn’t surprise me at all..)

Then the deposit of $1000… Together with another Dutch couple (we are also Dutch), we informed our banks about the situation (ING, also known in Canada) and they would organise an inspection at Alldrive, if we wouldn’t get our deposits back. The four of us called and emailed with Alldrive, claiming to receive our deposits. Alldrive (Doreen this time) went mad, said that they always hold back the money of the deposits for at least a week, so they can pay repairs on the vehicles (does that make any sense?) But finally, after 10 days, we received our deposits! So it’s not impossible, just inform your bank/creditcard company and threat them with inspection. No wonder Alldrive is bankrupt! I heard that they operate under a different name: All West RV. Those scammers have to be stopped!

I rented an RV in 1999, when I picked it up in Vancouver there was a dent in the side, I made Doreen aware of this and she confirmed that it had been logged. When I returned it two weeks later I was told I would have to forefeit my deposit as it wasn't damaged when I took it out.
Doreen was nowhere to be seen & because I hadn't got the time to argue as I had a plane to catch a few hours later back to the U.K. Well you know the rest.Needless to say I was just another sucker .
MY ADVISE LIKE ALL THE OTHERS IS TO STAY WELL AWAY'

More or less the same thing happened to us in august/september 2010. I'm still waiting for the refund of my deposit of 1000, - $can. After several phone calls with 'Edith ' in Langley (telling me weird stories I now found out that Alldrive Canada doesn't exist any more but their new name is : All West RV. Same place, same people, same crooks in Langley/Vancouver, different place in Calgary, now in Airdrie. Since I#m in Germany and a legal suit would cost me more then they owe mw, lets do everything to discredit their business and keep people from renting from them. I'm ashamed that these people are of German origin and it spoiled our vacation in Canada after all.

I have managed to get through to All West RV and spoke to the same lady Doreen (I called and left a message that I wanted to rent an RV and she called me back). I started to get a bit hot under the collar, but to her credit, she calmed me down and explained that the bailiffs arrived at the offices of All Drive and seized everything - furniture, desks etc and I believe all available RVs on behalf of the landlord . It appears that All West was then created by the Ford dealer there who had leases on the vehicles and so now it is a new company. They also have no records to All Drive Files beacuse the bailiffs took them.
Doreen asked that I send her the Rental Ageement which I did this morning and that shows the 'overpayment' of the $1, 000 that I discussed above. We'll see what happens from here, and I'll post the end result up to be fair to all.
Regarding the dispute with the bank, I was wrong - it was actually my Debit Card and so I don't think I have any recourse. I will however contact my bank next week with the same information if Doreen doesn't come through.
Thank you all for your interest. It is great when strangers come together and take the time to help each other out!
Chris

We had similar experiences. There is no consumer protection worth speaking of in Canada so it really is "visitor beware". We did get our money back by lodging a dispute with our credit card company Mastercard though that does not mean we are happy with past events. Not surprising that the have arisen like a Phoenix from the Ashes. No doubt ready to fleece the next lot of unsuspecting tourists. As the last post suggested - lodge a dispute ASAP.

lodge a dispute with your credit card company ASAP!
they should sort it out for you.

I touched a vehicle on my visit there in July 10 (and by touch I mean I rubbed off most of the rubber with my thumb from the vehicle and there was no damage on the RV) and I was honest and told them about the incident. They took $1, 000 from my credit card and promised to return it in a month. I have been following up with Doreen on the matter but no responce by e-mail or by phone. I have just contacted AllWest but i don't expect that to go anywhere either. Any advice for me?

Now we have the third company with the same people, the same location in Vancouver (a new in Calgary), and a new name.
"Alldrive Canada" - "AllWest RV" - and now "West Campers Travel Inc" are managed by the same persons.
I can tell to everybody: KEEP AWAY!