Eurocar charged me A$295 for a scratch on the car that i did not make. there was no one to clear the car when I dropped it off and they charged my credit card. when i claimed that i did not make the scratch they pass you around in circles in the hope you give up. So hard for this company to be fair. you rely on them believing you which they generally fail to do.
Apparently you also get taxed heavily for the small scratch as it's an airport hire they gross up the cost of hire. what a rip off.
suggest you hire with budget. they are far more relaxed.
Scammed by eurocar - Recently hired a car in Portugal which had seen better day's - On returning it the I was charged £150 for a nick to the tyre when there was a obvious previous repair less than 1cm away .
The Portugal office rudly advised that we should complain in the UK surprise surprise after complaining we have had no response or even a update - We have tried calling them but their lines are constantly busy .
The only opion we have is to complain to my card company but I'm not sure they will want to get involved in with this issue.
My wife and I rented a car from Eurocar on the island of Crete, Greece. From the very first contact with Eurocar we saved all correspondance (e-mails), owners name is Myron.We rented the car at the Chania airport. On Oct 25, 08 we arrived to pick up the car...got a car we did not order...Myron's comment "you didn't ask for any special car", e-mails to him with confirmations tell a differet story. We were charged for 7 days and only rented the car for 6 days. Car was returned to Chania airport on 10/31/08. Then to my surprise Myron - Eurocar Bill my credit card again in December 08. I sent Myron an e-mail explaining the duplicate billing...he did respond..."I'll look into it...To date he has not returned my monies and has repeatly been ignoring my e-mails. This compnay EUROCAR should not be trusted with credit card accounts. Myron has to be a fraud...can't see how he stays in business, so renetr of Eurocar...be alerted!
We hired a car from Europcar at Manchester Airport for a 27 day period. Collected it on 6th May and returned it on time on the 1st June, as in the hire agreement.
As it was just before 8.0 am we thought that we would have to drop the key in the 'early return box'. However The Europcar representative was unlocking the office door, so we followed him in .
He was unable to inspect the car as requested, as no staff was available.
He could not process the paperwork as the computers were not yet active.
He promised to email us an invoice that morning.
We provided him with our email address on a sheet of paper supplied by him
We explained exactely where the car was parked, within 60 feet of the lift entrance, he said that was fine.
handed the keys over to him.
A week later my sister in England rang me to say that Europcar had rung to ask why the car had not been returned,
My account was then debited for 34 days hire, still no invoice provided.
After emailing customer service at Europcar received an invoice 6 weeks afer returning to Australia.
Since then Europcar has failed to reply to my email requesting a full refund.
I pointed out to them that I have a witness to the handover, as well as a series of date stamped digital images of the car in the carpark, which were taken as a precaution prior to departure.