I'm an ex-employee that has seen 1st hand the operation they run in their offices. The company is legitimate, but just manipulates their customers and employees to the extreme.
Example: Customer fills out a form saying they have been qualified to win a free trip. This information is referred to as a "Lead". They then call everyone that filled it out. Not just a few, but all. Then tell them "Congratulations your coming to florida and the bahamas! Welcome Aboard." The entire time the script thats being read allows the customer to think its free. (Bait in switch is this technique) Once the "Setup Representative" finishes the script they pass the call to what is called a "Take Over".
Now this is where it gets interesting. They tell these customers literally what ever they need to tell them to get their credit card information. Even by saying stuff like this "Now we only need the 16 digits on the front nothing off the back or your personal pin and this is so we may get you REGISTERED and ship you your tickets. Its no different then making a hotel or airline reservation, so "Customer" please verified the expiration day. They then give it, they then say ok, please allow me a minute while input this into the computer, ok visas telling me your card should start 4571 (all reality there is no direct access to the credit card systems. They even have the 1st 4 digits of most visas international and thats how they get people to think they're legit. as well as after they charge the card and dont tell them till the end and while in verification the customers like wait your charging today and flips then theres some experienced managers that then get on the call and belittle the customer by saying stuff like why would you give us the credit card number if you didnt expect us to charge it. now customer you see we are still on the phone with you so we must not be a scam. now lets get you back on with the verifier so they may go over everything on a recorded line. Usually when they bamboozle which is what they call it, it usually ended ups trying to cancel in verification unless they dont know english. as well as they allow 30 days to cancel but its impossible to ship a package intl and back with in 30 days unless the customer pays more and if they dont know to do that and it arrives in the office on day 31 they will not cancel it. they hands down tell the customers we do not sell these on a cancellation basis. pretty much they present it as if they can't cancel unless the package arrives back in our office before the 30th day.
Now as well from an employee stand point they like to fraud your checks when you quit or get fired. The Salary for a Setup Rep is $320 when you quit they drop it a minimum wage pay at 36hrs worked for the week, then they make up some fictional bonus to make your check $0.00.
you may contact me at my cell for more of a discussion [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.