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Alibaba is a fraud company. I purchased an item worth CAD 200,000 from Henan Luxury Integrated House Co Ltd. They don't have enough capacity to do the engineering and production. I filed the refund application, but Alibaba 100% biased the case and support to the seller. I check the review about Alibaba customer care and found that they always favor to seller and close the case without review your evidence. They have the same person to review the case and make a false statement about the buyer. Then the same person handles the case and even escalates the case to the same person who deals with the higher team. They only change the name of the Alibaba representative. You never get a fair decision from Alibaba. It is a giant fraud.
DO NOT DEAL WITH ALIBABA and Henan Luxury Integrated House Co Ltd. Or Canglong Group
Desired outcome: Company alter the drawing and requirement from the purchase commitment. Frauds
Dont buy anything from this company Henan Luxury Integrated House Co., Ltd.
They charged me 10, 000$ and never send me anything
it is more than 2 months now nothing received
1. We have always agreed to your refund request, but our engineers have designed and drawn drawings for you according to your requirements. If the working time exceeds two weeks, we only need you to pay the design fee and provide you with a full refund.
2. The deposit you paid is 45000CAD, not 20000CAD
3.The reason for the previous refund was that the drawing approval was not approved, as your own engineer was unable to approve the drawing. At present, you have changed your engineer, so this project is continuing to progress.
4. Currently, this project is continuing.
henan luxury integrated house Co Ltd are thieves
they mention on the quotation 7 days fabrication it is already 1 month i never received even a booking shipping
i keep calling them nothing they asked for the final payment i paid to make things go fast but nothing i receive nothing
it is a SCAM company dont work with them