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My daughter purchased a pair of shoes form Aldo on line when she received them. They did not fit correctly. Then she was told she could return them at the local Aldo store (Bridgewater commons mall, Bridgewater NJ). They gave her a hard time. She was told that if she didn’t have the visa on her they could not take the shoes back and that that is visas policy not Aldos policy. So I called visa and they told me that that was false. I then called the main number for Aldo. The gentleman how I spoke with was very helpful. He told me he would call the Bridgewater location for Aldo to fix the problem for her so I gave him her name and she drove back to the store to return the shoes. When she got there they said no one had called the man in the office. A man in the Bridgewater store called the main Aldo office where they denied having spoken with me…. So I called the Aldo main customer number back and spoke with a different customer service rep. And she told me something totally different then the first gentlemen had about Aldo policy. I just really didn’t appreciate the attitude that I received form this lady or the run around I received from the Aldo customer service and the Aldo Bridgewater NJ location.
Thank you & Brgds from
An annoyed mother with a very upset daughter.
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You idiot.
You were entitled to a refund in the MANNER IN WHICH YOU PAYED. Which means your VISA. Your daughter is not you, therefore would not be able to get the refund. Aldo cannot refund it in a different form of payment other than a gift card without it being FRAUD.
Stop being lazy and just go return them with your own damn visa.
If it was your Visa, most times you need to be there. Not her, you. Most places do that now - if you pay with plastic, the plastic is needed for a refund. It helps loss prevention in a big way. The store did not give her a hard time, they were stating their policy. If you order online, there should be a disclaimer somewhere stating this. If there wasn't, then it would have been on your daughter's receipt or on the packing order. Did she not read before she purchased? Don't make a mountain out of a molehill.
Dear Sirs,
I bought the attached bracelet from Aldo/Kuwait Marina Mall on 26/3 I just wear it 3 times and its color changed not silver as it is .
Really its a shame ..
Could you advise what to do ?
Dear sirs
I bought this bracelet from Kuwait Marina Mall Aldo on 26/3/2018
This is the 3rd wearing time and its color is changed
How come !
Really l am so disappointed that a brand like Aldo sell this quality
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when online shows in order and after a week they say its out of order is very inconvenient. should have decency of offering satisfying deal if disappointing a customer.
The service car Every delivery Parked in Disabled Zone The Mall Of Cyprus
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Any possibility of a xchanging as one of your really bad product as per your brand standards in UAe ( dubai )
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A light pink tote handbag also same problem.
Leather worn out .. handle breaking
These handbags are bought from different countries.
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He eas rude and i bought it already
He accuawd me of stealong a wallwt i bought
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And i shop there often
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Emailed thousand times but no one is responded, there is no number to call. I don't know what to do. I ordered online and there is no update.
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The ALDO Dinmore Sandals are falling apart after just a couple months use. The Aldo online customer care is not inadequate. March 30, 2023
Bought a pair of brown shoes last week from your Brent Cross branch
Wore once and they are already chaffed
Very dissatisfied and disappointed as paid £45
Bought on 30th may at 13.02
RAMONAA [protected] size 3 [protected]
I would like a refund for the shoes please
Photos attached
Thank you
Trying to reach ALDO Philadelphia Premium Outlet, Pottstown PA. No one answers, the telephone keeps ringing of the hook and then disconnects. There's no way to leave a message let alone talk to someone. WHY?
Please admin connect me i have some technical issue please help
Very good product, shoes is awesome and recommended.