The complaint has been investigated and
resolved to the customer's satisfactionResolved Alarm Services / SaveOnMyAlarm.com — bait and switch - scam
resolved to the customer's satisfaction
When I signed up for a home monitoring service, my understanding, based on the conversation I had with sales person over the phone was that in order to get the monitoring service for $5.95 per month I need to pay a Set-up fee of $59.00.
I had to sign on line and I have to admit that I simply believed the sales person and did not read through a very long legal jargon contract. I simply clicked OK and singed up understanding that once I pay the set up fee I will be paying $5.95 per month.
I did prepay for 6 months to get a 3 months FREE special, but was not aware that I am signing a contract which will allow this company to charge my credit card about $19.95 per month.
After I found out I contacted my credit company who after about 2 months credited my account but ... this company started to send me invoices and treats that they will take it to court, damage my credit, etc, etc.
I believe that I was mislead into believing that I will only pay $5.95 if I pay the $59.00 set up fee.
Please even take a look at this company website and the way they advertise their services:
Also please take a look at their web page which says that this company has ... "Based on BBB files, this company has a satisfactory record", but at the same time almost 60 complaints.
I feel they took me for a ride and being under treats that I will have to show in court in WA, will have damaged credit I ended up paying ... $339.85 which included cancellation fee and extra 2 months, which were cleverly inserted into their very long contract.
I believe they have false advertisement and misled myself as well as many other people, based on my research through the internet and BBB into thinking they offer a very low monitoring fee, but in reality ... it does not work like this.
I've checked BBB and found a lot of complaints as well as checked www and found a lot of complaints about this company.
I did, as I mentioned here, the fees that they put on me, but I feel taken advantage of by this company and would like others to be able to read about my horrible experience.
Also, their employees, especially in billing (Jackie) were very rude and very unpleasant to speak to.
I believe that the way they promote and advertise their $5.95 per month service is very misleading and they don't mention anything about horribly hight cancellation fess until you get to their legal contract, which is very long and very confusing.
I am not a layer and always have a hard time understanding legal language and I don't think I should need one to simply order a monitoring service for my house, when I am not getting ANY equipment or merchandise from this company.
They did not install anything in my house and I did pay the $59.00 set up fee up front.
You were warned, so if you sign up with this company ... do not complain as ... you should have listened to others bad experiences
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