Safeguard America reviews and complaints
telephone harassment
These people are CONSTANTLY calling us with a "survey", despite repeated requests to discontinue this practice. We have ADT coverage, and are very happy with it- I've told them so numerous times. What do we need to do to shut this nonsense down?
The complaint has been investigated and resolved to the customer’s satisfaction.
telephone harrassment
Safeguard America keeps calling us to answer a survey and when I declined, the caller was rude and insistent even though we have had previous calls from them. We asked for their number and they refused. When I hung up, they even had the nerve to call back.
We registered for the do not call list a while back but that may have expired.
The complaint has been investigated and resolved to the customer’s satisfaction.
They call our home at least once a week, and we have asked them not to call. If you try to ask them any questions about who they are, or what they do, the customer service representative becomes very rude and has even hung up on us! This is definitely not a company that we would ever want to do business with! Just wish they would stop calling us.
best alarm company ever!
This company is awesome! They saved my home from what could have been a potentially costly robbery. While on vacation (Disney cruise) my home was broken into, they used the rear patio door for access. Apparently the robber used a pry bar as the door lock frame was destroyed. Because i was away i added my next door neighbor to the emergency call list knowing...
Read full complaint and 30 comments
My wife and I have been looking for a reliable security system. This guy came to offer us the equipment for free if we agree for using it for 3 months. The technician was horrible, he made 4 big holes in a single gang box. The crystal break sensor was not even calibrated as he did it with his mouth, imitating the sound when you break a crystal. I asked the technician for the name of the salesman and didnt know or didnt dare to tell so I guessed something is wrong with these guys. after he left I tried breaking a glass and guess what, nothing happened. I will call them to take this system out of my house.
I keep getting these calls too, despite my demands to take us off of their call list. They keep saying it is not a sales call, it is just survey to ensure my safety. But you know they are just going to use that information later to try to sell something. I also get a call and no one is there. Then a few minutes later another call and it's them. Their phone system didn't work properly the first time. They refuse to take me off their list even though I explicitly said do not ever call my number again. You wake up my sleeping baby, and disturb me when I am busy in the middle of something like a diaper change or when I finally get a moment of silence to sit down. YOU CALL AGAIN! When I was telling the guy that I do not want to be called by the company ever again, he wouldn't say okay, he just started arguing with me that I didn't understand. "It's not a sales call, all we are trying to do is ensure your safety." and then later he said someone may give me a "confirmation call" because I get a system for free. This is all just ways for them to get around the do not call list to get there foot in the door. Once they have established a "business relationship" with you they can send you a sales call regardless of the fact that you are on the do not call list. EVIL BS! ARRRGGGGGHH!