Air DeccanProblems with cancellation of air tickets!

S
This review was posted by
a verified customer
Verified customer

I had booked a flight from Hyderabad to Kolkata online for 04th March 2007 in the name of Mr. Satyen Parida (PNR 1626926) in Air Deccan. Unfortunately, I wanted to get it canceled on 01st March 2007. However, I kept trying on the net to cancel the ticket online but to no avail as there is no option for cancellation. Further, I tried on the customer care line of Air Deccan as mentioned on their website at least 20 to 25 times. It appeared that all the lines were too busy (don't know in what). Therefore, I had to hire a cab from Gurgaon to New Delhi airport for Rs. 400/- and went to the airport to get my ticket canceled. The uncooperative staff of the said airlines were magnanimous enough to write on my ticket that it has been canceled, although they refused to register my customer complaint. However, the refund to my credit card account is still pending (after nearly a week after it has been canceled). I wonder whether the company is up to committing some fraud or is it just a callous attitude towards the customers.

Beware!

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Responses

  • Mi
    Mirman Jul 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had purchased a ticket on Feb 20th on Air Deccan. I had to cancel the ticket as my travel plans changed. Air deccan issues a credit voucher, which can be used for future travel. Unfortunately, Air Deccan did not honor the credit voucher.

    0 Votes
  • Ja
    Jaminn Jul 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    On 29.5.07 I was booking tikets on Deccan Airlines from Kolkata to Silchor when due to some technical error in their website the ticket could not be confirmed but to my surprise the amount was debited from my SBI A/C.On the same day I booked the same ticket for the same destination which I have availed too. How can a person avail two tickets for the same flight, same day, same time & same destination. However on calling up their call center I was assured that the amount would be reversed within 15 working days but all was in vain. I would be grateful if you could help me in refunding the money.

    0 Votes
  • Im
    Impossile Jul 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I was trying to book a ticket through air deccan website. Due to some technical problems the ticket was not reserved but the amount was debited from my credit card account. Now when I talk to Air Deccan people they say there was no such transaction but I can see clearly in my credit card statement. When I talked to my credit card Bank, they say they have issued the amount to Air deccan. Now when I try to give the reference number to Air Deccan refunds section, I never get a connection to their customer service representative. They are always busy. There is no proper response from the managers.

    0 Votes
  • Go
    Gossel Jul 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I cancelled two Air Tickets of AirDeccan on 20th March for which i received a confirmation mail from AirDeccan about refund being processed at the earliest but nothing has been done so far over 50days. I have the ticket slips with me and the cancellation mails too!

    Called up their call center many a times but no one gives correct information. As per them, they are not even allowed to update the status of case over Email!!

    0 Votes
  • Tr
    Trambo Jul 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had booked this ticket on the Internet on 23rd.

    a. Since I am unable to take this sector I requested for this to be rescheduled to HYD-CHENNAI on 30th April and Chennai-HYD on 1st May.
    b. The airlines staff Ms. Haripriya states I can only take one sector.
    c. This is not as per agreed terms which states that I can change sector or route. Their claim is that I can only take a single sector.
    d. I was agreeable to pay the re-scheduling charges as mentioned in the ticket.

    So neither are they agreeing to reschedule as desired and nor refunding me the fare. This is gross harrasment of customers and cheating them and making money. They image of peoples airline they portray is totally misled. I will never travel in Air Deccan and will also recommend others not to travel.

    0 Votes
  • Un
    Unker Jul 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I booked a flight from Aizawl (Mizoram) to Kolkatta on 3rd Jan, the flight was cancelled after people boarded the flight due some technical reasons. The Airline authorities were so in considerate they refused to put people on the next flight stating that the next flight was full and preference was given only to people using Airdeccan as connecting flight from Kolkatta, as we had a connecting flight on King Fisher we were not preferred. They gave the dates for sunday 7th Jan, we lost 4 days in bargain, and we had to reschdule our kingfisher tickets paying a difference amount of Rupees 5K thats the lowest we could get and lost 5 working days, and mental torture from the airlines, plus loss in pay from the company all put together loss of 10K in bargain for 2K. Now &th Jan the flight has been cancelled again, they are driving us nuts, we have been tortured mentally... If we dont get the next flight we have to cancel our Kingfisher flights again and that would cost us a bomb... The Airline staff cares a damm for the people who are flying... i suggest people not to Fly Airdeccan and try flying some other airlines by paying a lil extra.

    0 Votes
  • Be
    Bernard Jun 29, 2009

    I booked a ticket on Air Deccan to New Delhi in January this year. However, upon calling to the air line to verify my ticket I found out that the flight got canceled. They offered me to fly the next morning, which I could not do due to other arrangements I already made. I decided to cancel the ticket, and book something else. I canceled the ticket and they assured me that the money would roll back within 5 days. It has been 4 months since that and I still don't have the money they promised.

    I called numerous times but it's impossible to reach their refund department. I even wrote to them, but to no avail.

    0 Votes
  • Ra
    Ramesh Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Its been 4 months now still i am waiting for a refund of Rs 10550 from air deccan. I had to cancel because of the airlines fault in delaying the flight from mumbai to chennai and was assured complete refund.

    I have call the helpdesk n number of times and always got a false assurance. I have written to the many email ids that were givien but of no use.

    Can someone guide me on how to sue the airlines for this gross negligence.my id is [email protected]

    Ramesh

    0 Votes
  • Ad
    Advocate Gaurav Pandya Nov 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    6th Nov., 2008

    My client has the same type of complaint. I have purchased from RIL web world, Jamnagar. And i havenot recevied my money back.

    I have filed consumer complaint recently.

    You can contect me on my No. (Resi) [protected] @ 9:00 pm to 11:30 pm.

    0 Votes
  • Ab
    Abhisek Biyani Nov 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have a similar experience.
    It has been close to 5 months and Air Deccan is just not returning the money.

    Can any one help me how can I get back my money from Air Deccan?

    0 Votes
  • Valerie Aug 14, 2008

    Here is my whole story which i posted on their website:

    Day1: Nov1st 2007

    9 days before the actual flight, air deccan begins the first

    humiliation by sending an sms to my dad's cell phone (NO OTHER FORM OF

    COMMUNICATION FOR CANCELLATION OF FLIGHT). There has been no attempt

    to tell the customer about the cancellation, imagine if the SMS was

    unread, it would have been havoc for my dad's job and mom's plan.

    Imagine Reaching at the airport thinking of boarding the flight. But i

    suppose Air Deccan does not care. Anyway i had to buy other tickets

    for my parents and i ended up paying 150$ extra, all because of Air

    Deccan, which i suppose you don't care according to your terms and

    conditions.

    Week Following Nov 4th: With the refunds department my experience has

    been dismal which is aggravated by the air deccan help line numbers

    available on web. i tried to contact refunds department with no

    success by the number given on the web. I have records of all the

    conversations (unsucessful and successful one in the end). I wasted

    about 25-30$ on phone (note that the refund amount is about 150$).

    Then i get an idea to mail air deccan for refunds and it is worthwhile

    noting that refunds department responded asking me to wait for 14

    working days. There has been no response even after 21 working days, i

    tried sending a few more mails but nobody wants to respond as i

    suppose they dont care anymore (or for me "Air Deccan does not care

    anymore"). Anyway with some muscle power on phone, I was able to get

    some phone numbers from Ms. xxxx at reservations which after one

    trial (xxxx at IT) led to Mr. xxxxx and team. Mr. xxxx

    sounded very diligent and has convinced me that i will have

    refunds before coming Monday which is Dec10 2007. The customer has no

    choice but to believe his words as he said before "refund in 14

    working days". So i will wait until Monday and feel at the end of it

    that "Air Deccan does not care".

    My experience with Air Deccan gives me a feeling that Air Deccan is

    not a organization but a company run by individuals who lack

    commitment to the mission of Air Deccan. And if this not true then Air

    Deccan is itself company without policy or mission.

    I would like to know why it took more than 14 working day "policy

    commitment" for refunds. If according to your policy i am not eligible

    for any extra claims for flight cancellation by air deccan. I need

    to know how much extra compensation i am eligible for not meeting the

    14 day policy commitment for refunds on your part. If you are not sure

    about your flights, then you should collect money at the time of

    check-in especially given your inability to return funds in time. I

    am looking forward for an answer which should cover all my concerns

    not only refunds.

    In brief i want answers to following questions:

    1. External agency which certifies Air Deccan for customer care (Any

    ISO standards)

    2. How do you make sure that you have reported customer about flight

    cancellation.

    3. Level of difficulty to apply for refunds for a flight which is

    canceled by air deccan (you should make the life of cancelled flight

    passengers easier, rather than making it more difficult.)

    4. Your inability towards refunds in a given time frame

    5. Your inability to answer customer queries

    6. Compensation for my additional costs incurred in inefficient refund procees

    ALSO PLEASE LET ME KNOW CLEARLY, MY ELIGIBILITY TO THE ANSWERS OF

    ABOVE MENTIONED QUESTIONS. IF YOU THINK I AM NOT ELIGIBLE TO KNOW THE

    ANSWER, PLEASE PROVIDE AN EXPLANATION.

    0 Votes
  • Ma
    Mayur Aug 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Some transactions are reflecting in my credit card statement which was not used by me. I raised a complaint with HDFC about my ISSUE.. The transaction are:

    25/07/08 Air Deccan BNG IN-3399.00
    25/07/08 Air Deccan BNG IN-3299.00
    25/07/08 Air Deccan BNG IN-3299.00
    25/07/08 Air Deccan BNG IN-5275.00
    06/08/08 Air Deccan BNG IN-5325.00

    Merchant Name : AIR DECCAN BNG IN

    Regards,
    Mayur.

    0 Votes
  • Re
    Reeta Bose Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I booked two round tkts for our (my son and myself) trip to mumbai-kolkata-mumbai. Outward journey was undertaken but four days before the return journey i received SMS that the return flight was cancelled by the airlines. I was told that as there was no services in that sector they would refund me full value of the ticket within fourteen working days of registering the cancellation request. I registered the request on June 23, 2008 but I have not yet got my money back.
    Not only the airlines put us in hardship by cancelling a prebooked flight at the last moment. Neither the airtlines made any arrangement to reschedule our return journey nor are they are returning my money. The call centre people are taught to say that due to payment gateway problem thereis delay in refunding. The are airlines is simply palying with public money . can any body help?

    0 Votes
  • Ka
    Kapil Dev Soni Aug 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had booked my air ticket from Ahemadabad to Mumbai and then from Mumbai to Bangalore on 18 June 2008. However, due to delay of Flight No DN-641(i.e. Ahemdabad to Mumbai), I missed my connecting flight for Bangalore, and for which I requested to cancell the ticket, but I did not get proper response from any of the staff and I have been misguided by one of your staff and due to which I incurred additional expenses which is non refundable. Further, I have not got credit of the refundable amount yet in my credit card. Thus, you are requested to check the matter urgently and take prompt action.
    For above subject, please consider the below mentioned details.
    Name of Passenger: Kapil Dev Soni
    Ticket No 7810663
    Flight No DN-764
    Refundable Amt Rs 3225/-
    Contact No [protected]

    I would be thankful to you, if you could take some urgent action as 45 days already have been passed and this may affect the Goodwill of the organisation.

    0 Votes
  • Su
    sudha Aug 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    no response

    0 Votes
  • Sa
    Savitha Jul 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have booked 03 tickets. COK/ HYD on Jun 26th, 2008 . On 16th one of the staff called me and told 26th flight got cancelled and inform me to call customer care to cancel the same. on 16th itself i called customer care and they told me it will take 14 days to refund the amount ( RS. 8175/-) till this date i called several times to customer care and refund section i have not recevied the refund. I dont know wht to do? Please tell me if anybody know...

    0 Votes
  • Ro
    roshan sharda Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please Make Urgent refund for Air Deccan Ticket no 7410802 as the ticket was cancelled on 9th or 10 of June as refund for which has not yet been made.

    Please make a refund of INR [protected] + 212.09 penalty put by credit card company for your Delayed payment).

    Do not delay the payment furher as it may result in further charges by Credit Card Company.

    0 Votes
  • La
    Lakshmi Jun 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I booked 2 tickets for 06May2008 08:55 to Mangalore through Air deccan. I canceled it when there were more than 5Hrs for the flight as per the refund policy stated. Its Jun19th today and the money is yet to reach me. I have called up the customer care at least 7 times. Everytime i call them they place me on hold and never get back to me.

    Today they say that their systems have gone wrong so I wont get the money back for another month. Isn't there a penalty to be paid for troubling people like this!

    And yes, I will never set foot on Air deccan again!

    0 Votes
  • Ka
    Kamalesh Gupta Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please let me know the schedule of Airdeccan Flight No. 554 from Guwahati To Kolkata on 6th June 2008. Whether it will by affected by tomorrow's West Bengal Bandh?

    With regards
    Kamalesh

    0 Votes
  • Ka
    Kamalesh Gupta Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please let me know about your flight schedule from Guwahati to Kolkata on 6th June, 2008. Whether it would be affected due to bandh in West Bengal tomorrow. I have booked ticket for flight no. DN 564.

    Regards
    Kamalesh

    0 Votes
  • So
    SOUMYAJIT MOHANTY May 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am very much happy to declare that my cancellation amount of Rs.31000.00 creditted to my credit card account by Air Decan. I made two phone calls to customer care. My last call was made five days back. The customer care representative assured that the amount will be credited within five working days. Today I got the confirmation from my bank that the amount is credited. Although it took nearly 50 working days, but Airdeccan refunded the amount.

    Thanks Air Decan.

    0 Votes
  • Ra
    rajeev agarwal May 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,


    This is to bring to your notice that I have purcahed tickets for Mumbai-Kolkata vide PNR number 6620198, this flight was cancelled by Air Deccan, After lots of arguments a case for refunds was registerd on 12.04.2008 wrerein I was promised that I will receive the refund in 14 working days, now since last three weeks I have been waiting but no money has come to me. Pl note that it takes more than 30 minutes to cennect for refund and works only 8*5, whiele it takes less than 5 min to book a ticket 24*7!


    Hope some good action will be taken by you.


    Regards,

    Rajeev Agarwal
    [protected]

    0 Votes
  • Tr
    Trupti May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The amount was refunded today by Air Deccan. :)

    0 Votes
  • Tr
    Trupti May 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had booked tickets from Jamshedpur to Calcutta in Air Deccan flight 588 on 4th April. The flight was cancelled by Air Deccan for some flimsy reason. I was assured by the Call centre executive that my amount will be refunded within 14 working days. However nothing of that sort has happened till date.

    I even called up Air Deccan refunds department and spoke to Mr Suresh and Mr. Ishwar. Each time I was assured that refund would be done in next 3-4 working days but no refund has been made. Every time I have been given a false assurance by these refund officials.

    0 Votes
  • Ja
    jaba ganguly May 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir, i want my eticket through my ticket no-7498953, air decan, KOLKATA TO BANGALORE date-22.05.08, booking date-17.05.08. please help me.
    with regards.M.G.BANERJEE.

    0 Votes
  • So
    SOUMYAJIT MOHANTY May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My complain no 154098 is not taken care by Air Deccan.Nearly Rs.31000.00 yet to be refunded. My sincere request to Air Deccan to solve this. Please show me the way how I will get my money refunded. What Mr. Vijay Malay is doing?

    0 Votes
  • Cr
    c.raju May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    sir we booked four ticket from port blair to chinnai on 2nd jan 2008 for 13th may 2008 out ticket no 5719354.self cancelled the ticket due to your time change of flight. but your agent detected about Rs 2700/- sir please give the details of the detected amout.

    0 Votes
  • Cr
    c.raju May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    sir, self booked air deccan flight ticket from port blair to chinnai on13 th may 2008. but due to your time change self cancelled the trip .ticket no 5719354 . the amount is detected is 2628.80 ple give me the clearification

    0 Votes
  • Jo
    JOYDEEP DAS May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    With ref to the ticket no 6798735(Guwahati – Delhi flight, dtd 13/04/08) I have cancelled my ticket through deccan call center on 11/04/08 and ticket no 6829207( Delhi – Guwahati flight, dtd 29/04/2008) cancelled on 13/04/2008 and I was given an reference no for both the cancelld ticket as 149069 and I was told that refund amount will be rolled back to my
    Account. But till to date although 14 days has passed by the amount is not rolled back to my account. On enquiry to call centre I did not receive any satisfactory explanation and told that it is still under process and take few more days.kindly help in this matter

    0 Votes
  • La
    Lav Nahata May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They are one of the most insensitive airlines. They arbitrarily cancelled my flight from Kolkata to Mumbai. Consequently i had tp book a ticket urgently 9in another airline at a much higher cost. Its been more than a month now and refund has still not been processed. Numerous calls and mails have failed to elicit a response. They callously ignore every attempt at communication. This low cost airline is actually a farce and given the stress of calling them again and again I have doubts I would ever want to fly Deccan again.

    0 Votes
  • So
    SOUMYAJIT MOHANTY May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had booked Delhi – Pune ticket on 11.04.08. Mode of payment was thro credit card. On the same day I cancelled the ticket by calling customer care. Customer care representative canceled my tickets and told me that the amount will be credited to my credit card within 12 working days. On 26.04.08 I called customer care and enquired about my refund. The customer care representative gave an complain ID No. 154098. On 06.05.08 again I called customer care and came to know that they have registered the complain and assured that it will be credited within 12 working days. Days start from 01.05.08. Let us see what happens next.

    0 Votes
  • De
    Deccan Ki Maa Ki May 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yeh India Ka Cricket Hai Beedu ...

    They should write behind their flights .. EEee Tho Aise Hi Chalegi

    0 Votes
  • Ar
    arjun dasgupta Apr 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have booked a round trip to bangalore from delhi (ticket number 6777573). I have also requested the cancellation of this ticket as there is a change in my schedule. Despite of recieving a reference number against the cancellation, I have still not recieved the refund. whenever I contact the customer care centre, they assure me that it will be done in a week's time, but I am fed up of their false assurances. My reference number for cancellation request is 132880. Kindly take a note of this matter and roll back my refund at the earliest.

    0 Votes
  • Kr
    krishnamurthy Apr 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    the refunded the not yet reached me.
    what is the problem in that?
    Is there any there rules to get the refunded money?

    0 Votes
  • Ka
    karan Mar 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is with refrence to my ticket(PNR No-DA09250113) on 12th april (Booked On-04-Feb-2007 9:02 PM) from hydrabad to delhi, which i have canceled by making a call to customer care devision.I have been ashured that it has been canceled and my amount of Rs/-2271 will be refunded back to my credit card.Till now i did't get my money back.

    0 Votes
  • Vi
    Vikram Mar 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would say that it is by chance such an unprofessional airline is surviving. It seems that the no one in air deccan has a clue of whats happening in the operations. Also they dont land in a "fog" on 9th march in delhi whilst the other airlines have no issues.

    and yes , there sms reaches people after the scheduled departure times of the already delayed flight.

    also dont panic if the call center, airport people at destination and departure tell you all different stories for the delay .....its normal

    BIGGEST MISTAKE I TOOK AIR DECCAN FOR FIRST AND LAST TIME .PL NEVER EVER BOARD A AIR DECCAN FLIGHT

    0 Votes
  • Ba
    Barun Karna Jan 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes i am very much agree with this comments...

    0 Votes
  • Sh
    shivangi_bah Dec 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Yes i agree with this comment.

    0 Votes
  • Sa
    Sameer Khan Dec 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Air Deccan prices are higher than Jetlite flight and they dont serve complimentry food or refreshment. Even jetlite serve good food with cheap price. When we buy food in flight they dont return changes. so it is the worst airlines in india as per my opinion. better to go buy spicejet, go air, or jetlite. I will never trevel with this airlines anymore. otherwise i travel twice in a month.

    0 Votes
  • Dh
    Dhananjay Rau Dec 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have a similar complaint to report:

    I had a confirmed ticket (No. 4724711, dated 19.10.2007) for two persons from Mumbai to Kolkata on Air Deccan Flight No. DN723 on 13.12.2007.

    A few minutes past midnight on the 1st of November, I was woken up by an SMS (why can't SMSs be restricted to daylight hours?) informing me that the flight stands cancelled and that I am entitled to a free reschedule or cancellation with full refund. On 2nd November, I chose to cancel and was given Case No. 110756 with the assurance that the money, Rs. 5,998/-, would be refunded in 5 working days counting from 2nd November.

    8 days later, I found no refund in my account. Another call to Air Deccan. After the usual regrets, apologies and lame excuses, I was assured a refund after 14 days, counting from the 2nd. of November.

    On the 1st of December, i.e. 25 days later, there was still no sign of any refund. On calling once more, I was told that the money would be refunded in 7 working days counting from 27th November, i.e. the 5th December.

    Today is the 12th of December, and there is still nothing credited to my account from Air Deccan. Another call and I have been told that it will be credited to my account in another 4 working days. So I should expect to see it in my account on the 18th of December.

    I suspect there is an unwritten policy at Air Deccan to delay payments intentionally. Imagine the amount of interest the company earns from all delayed payments. The amount I lose on interest may be minimal (so far), but
    imagine how much the company stands to gain over the years. Added to that, my phone bills keep mounting, since they don't have a toll-free call number and keep me on hold for 15 minutes and more at a time.

    The unfortunate part of all this is that there is no legal recourse, since judicial processes may take even longer. So many unprincipled, corrupt and dishonest organisations exploit this to the hilt.

    0 Votes

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