Air Deccan review: Problems with cancellation of air tickets! 136

I bought a ticket number 2873627 on the name of my daughter Mehak kapoor for Cal-Del-Cal dated DN 701 -on 28.5.07 / and return on DN 702 on 4.6.07 , but I have been debited on my credit card twice. How can one person board the same flight on the same day and time twice?

I need a credit back on my card immediately else the bank has asked me to pay double, which I am not ready to do .

Regards
Mrs Kapoor

Air Deccan is fraud n chore. I have experienced an attempt of theft experience while traveling to Air Deccan. They broke the baggage lock in my check-in baggage and on top of it they are not responding at all...

If someone can help me I want to make this legal so that other ppl won't suffer from this air line which spoils our country's image.

I had purchased a ticket on Feb 20th on Air Deccan. I had to cancel the ticket as my travel plans changed. Air deccan issues a credit voucher, which can be used for future travel. Unfortunately, Air Deccan did not honor the credit voucher.

6th Nov., 2008

My client has the same type of complaint. I have purchased from RIL web world, Jamnagar. And i havenot recevied my money back.

I have filed consumer complaint recently.

You can contect me on my No. (Resi) [protected] @ 9:00 pm to 11:30 pm.

I have a similar experience.
It has been close to 5 months and Air Deccan is just not returning the money.

Can any one help me how can I get back my money from Air Deccan?

I booked two round tkts for our (my son and myself) trip to mumbai-kolkata-mumbai. Outward journey was undertaken but four days before the return journey i received SMS that the return flight was cancelled by the airlines. I was told that as there was no services in that sector they would refund me full value of the ticket within fourteen working days of registering the cancellation request. I registered the request on June 23, 2008 but I have not yet got my money back.
Not only the airlines put us in hardship by cancelling a prebooked flight at the last moment. Neither the airtlines made any arrangement to reschedule our return journey nor are they are returning my money. The call centre people are taught to say that due to payment gateway problem thereis delay in refunding. The are airlines is simply palying with public money . can any body help?

I had booked my air ticket from Ahemadabad to Mumbai and then from Mumbai to Bangalore on 18 June 2008. However, due to delay of Flight No DN-641(i.e. Ahemdabad to Mumbai), I missed my connecting flight for Bangalore, and for which I requested to cancell the ticket, but I did not get proper response from any of the staff and I have been misguided by one of your staff and due to which I incurred additional expenses which is non refundable. Further, I have not got credit of the refundable amount yet in my credit card. Thus, you are requested to check the matter urgently and take prompt action.
For above subject, please consider the below mentioned details.
Name of Passenger: Kapil Dev Soni
Ticket No 7810663
Flight No DN-764
Refundable Amt Rs 3225/-
Contact No [protected]

I would be thankful to you, if you could take some urgent action as 45 days already have been passed and this may affect the Goodwill of the organisation.

no response

I have booked 03 tickets. COK/ HYD on Jun 26th, 2008 . On 16th one of the staff called me and told 26th flight got cancelled and inform me to call customer care to cancel the same. on 16th itself i called customer care and they told me it will take 14 days to refund the amount ( RS. 8175/-) till this date i called several times to customer care and refund section i have not recevied the refund. I dont know wht to do? Please tell me if anybody know...

Please Make Urgent refund for Air Deccan Ticket no 7410802 as the ticket was cancelled on 9th or 10 of June as refund for which has not yet been made.

Please make a refund of INR [protected] + 212.09 penalty put by credit card company for your Delayed payment).

Do not delay the payment furher as it may result in further charges by Credit Card Company.

Please let me know the schedule of Airdeccan Flight No. 554 from Guwahati To Kolkata on 6th June 2008. Whether it will by affected by tomorrow's West Bengal Bandh?

With regards
Kamalesh

Please let me know about your flight schedule from Guwahati to Kolkata on 6th June, 2008. Whether it would be affected due to bandh in West Bengal tomorrow. I have booked ticket for flight no. DN 564.

Regards
Kamalesh

I am very much happy to declare that my cancellation amount of Rs.31000.00 creditted to my credit card account by Air Decan. I made two phone calls to customer care. My last call was made five days back. The customer care representative assured that the amount will be credited within five working days. Today I got the confirmation from my bank that the amount is credited. Although it took nearly 50 working days, but Airdeccan refunded the amount.

Thanks Air Decan.

Dear Sir,

This is to bring to your notice that I have purcahed tickets for Mumbai-Kolkata vide PNR number 6620198, this flight was cancelled by Air Deccan, After lots of arguments a case for refunds was registerd on 12.04.2008 wrerein I was promised that I will receive the refund in 14 working days, now since last three weeks I have been waiting but no money has come to me. Pl note that it takes more than 30 minutes to cennect for refund and works only 8*5, whiele it takes less than 5 min to book a ticket 24*7!

Hope some good action will be taken by you.

Regards,

Rajeev Agarwal
[protected]

The amount was refunded today by Air Deccan. :)

Dear Sir, i want my eticket through my ticket no-7498953, air decan, KOLKATA TO BANGALORE date-22.05.08, booking date-17.05.08. please help me.
with regards.M.G.BANERJEE.

My complain no 154098 is not taken care by Air Deccan.Nearly Rs.31000.00 yet to be refunded. My sincere request to Air Deccan to solve this. Please show me the way how I will get my money refunded. What Mr. Vijay Malay is doing?

sir we booked four ticket from port blair to chinnai on 2nd jan 2008 for 13th may 2008 out ticket no 5719354.self cancelled the ticket due to your time change of flight. but your agent detected about Rs 2700/- sir please give the details of the detected amout.

sir, self booked air deccan flight ticket from port blair to chinnai on13 th may 2008. but due to your time change self cancelled the trip .ticket no 5719354 . the amount is detected is 2628.80 ple give me the clearification

With ref to the ticket no 6798735(Guwahati – Delhi flight, dtd 13/04/08) I have cancelled my ticket through deccan call center on 11/04/08 and ticket no 6829207( Delhi – Guwahati flight, dtd 29/04/2008) cancelled on 13/04/2008 and I was given an reference no for both the cancelld ticket as 149069 and I was told that refund amount will be rolled back to my
Account. But till to date although 14 days has passed by the amount is not rolled back to my account. On enquiry to call centre I did not receive any satisfactory explanation and told that it is still under process and take few more days.kindly help in this matter

They are one of the most insensitive airlines. They arbitrarily cancelled my flight from Kolkata to Mumbai. Consequently i had tp book a ticket urgently 9in another airline at a much higher cost. Its been more than a month now and refund has still not been processed. Numerous calls and mails have failed to elicit a response. They callously ignore every attempt at communication. This low cost airline is actually a farce and given the stress of calling them again and again I have doubts I would ever want to fly Deccan again.

I had booked Delhi – Pune ticket on 11.04.08. Mode of payment was thro credit card. On the same day I cancelled the ticket by calling customer care. Customer care representative canceled my tickets and told me that the amount will be credited to my credit card within 12 working days. On 26.04.08 I called customer care and enquired about my refund. The customer care representative gave an complain ID No. 154098. On 06.05.08 again I called customer care and came to know that they have registered the complain and assured that it will be credited within 12 working days. Days start from 01.05.08. Let us see what happens next.

Yeh India Ka Cricket Hai Beedu ...

They should write behind their flights .. EEee Tho Aise Hi Chalegi

the refunded the not yet reached me.
what is the problem in that?
Is there any there rules to get the refunded money?

I would say that it is by chance such an unprofessional airline is surviving. It seems that the no one in air deccan has a clue of whats happening in the operations. Also they dont land in a "fog" on 9th march in delhi whilst the other airlines have no issues.

and yes , there sms reaches people after the scheduled departure times of the already delayed flight.

also dont panic if the call center, airport people at destination and departure tell you all different stories for the delay ...its normal

BIGGEST MISTAKE I TOOK AIR DECCAN FOR FIRST AND LAST TIME .PL NEVER EVER BOARD A AIR DECCAN FLIGHT

Yes i am very much agree with this comments...

Yes i agree with this comment.

Air Deccan prices are higher than Jetlite flight and they dont serve complimentry food or refreshment. Even jetlite serve good food with cheap price. When we buy food in flight they dont return changes. so it is the worst airlines in india as per my opinion. better to go buy spicejet, go air, or jetlite. I will never trevel with this airlines anymore. otherwise i travel twice in a month.

I have a similar complaint to report:

I had a confirmed ticket (No. 4724711, dated 19.10.2007) for two persons from Mumbai to Kolkata on Air Deccan Flight No. DN723 on 13.12.2007.

A few minutes past midnight on the 1st of November, I was woken up by an SMS (why can't SMSs be restricted to daylight hours?) informing me that the flight stands cancelled and that I am entitled to a free reschedule or cancellation with full refund. On 2nd November, I chose to cancel and was given Case No. 110756 with the assurance that the money, Rs. 5,998/-, would be refunded in 5 working days counting from 2nd November.

8 days later, I found no refund in my account. Another call to Air Deccan. After the usual regrets, apologies and lame excuses, I was assured a refund after 14 days, counting from the 2nd. of November.

On the 1st of December, i.e. 25 days later, there was still no sign of any refund. On calling once more, I was told that the money would be refunded in 7 working days counting from 27th November, i.e. the 5th December.

Today is the 12th of December, and there is still nothing credited to my account from Air Deccan. Another call and I have been told that it will be credited to my account in another 4 working days. So I should expect to see it in my account on the 18th of December.

I suspect there is an unwritten policy at Air Deccan to delay payments intentionally. Imagine the amount of interest the company earns from all delayed payments. The amount I lose on interest may be minimal (so far), but
imagine how much the company stands to gain over the years. Added to that, my phone bills keep mounting, since they don't have a toll-free call number and keep me on hold for 15 minutes and more at a time.

The unfortunate part of all this is that there is no legal recourse, since judicial processes may take even longer. So many unprincipled, corrupt and dishonest organisations exploit this to the hilt.

i wnt to know about it department contact number or email id

Thanks & Regards
Nitesh Choudhary

I have suffered a heavy loss in terms of money and job because of the theft of my luggage by air Deccan. My whole luggage after check in was stolen by their staff and after that no response and help from them, this is what I got while traveling through air Deccan... please some one help me to take this to consume court.

This is almost a perpetual crisis with Air Deccan, that your flights get canceled or delayed. I am a MBA student of SP Jain Centre of Management and I was to catch my flight from Kolkata for my hometown Ranchi. Just because your early morning flight DN-[protected]) on 27th Nov has been cancelled from Chennai to Kolkata, I don’t have any other resort but to buy a costly ticket of Jet Airways by paying another Rs.1800.

I’m flying from Singapore to my hometown Ranchi via Chennai-Kolkata.

Sometimes I wonder being an MBA student, that does it not fall under minimum ethics if not corporate responsibility to buy the customer another ticket of an alternate airline and try to make his/her journey a little more comfortable if not pleasant.

Just because the legal channels in India almost beat the hell out of a petitioner who files a case for any such grievance, is it fair to take undue advantage of the customer. By refunding the ticket money it doesn’t help the traveler because by then almost all tickets have soared sky high and there’s a fair chance that the traveler has a connecting flight. I hope that this letter of mine calls for some restructuring of thoughts at higher management level wherein at least you are aiming for customer satisfaction if not delight.

I am sharing this fact so that, if we, who are closest to structuring tomorrow’s corporate framework don’t take effective measures, then it would be distinctly unfair for the corporate education we receive today.

Warm Regards,

Amartya De
amartya.de@spjain.org
Singapore.

This is almost a perpetual crisis with Air Deccan, that your flights get canceled or delayed. I am a MBA student of SP Jain Center of Management and I was to catch my flight from Kolkata for my hometown Ranchi. Just because your early morning flight DN-[protected]) on 27th Nov has been canceled from Chennai to Kolkata, I don’t have any other resort but to buy a costly ticket of Jet Airways by paying another Rs.1800.

I’m flying from Singapore to my hometown Ranchi via Chennai-Kolkata. Sometimes I wonder being an MBA student, that does it not fall under minimum ethics if not corporate responsibility to buy the customer another ticket of an alternate airline and try to make his/her journey a little more comfortable if not pleasant.

Just because the legal channels in India almost beat the hell out of a petitioner who files a case for any such grievance, is it fair to take undue advantage of the customer.

By refunding the ticket money it doesn’t help the traveler because by then almost all tickets have soared sky high and there’s a fair chance that the traveler has a connecting flight. I hope that this letter of mine calls for some restructuring of thoughts at higher management level wherein at least you are aiming for customer satisfaction if not delight.

I am sharing this fact so that, if we, who are closest to structuring tomorrow’s corporate framework don’t take effective measures, then it would be distinctly unfair for the corporate education we receive today.

Warm Regards,

Amartya De
amartya.de@spjain.org
Singapore.

Dear ,

I want to cancel my air booking. But I was not getting correct path, how to do the cancellation?

Surprisingly every time I was opening window which always display about the booking only?

Due to unforeseen problems I want to cancel My air tickets but I was not getting correct display.

Girish.

Friends,

I have also been cheated by AIR DECCAN by not refunding my amount on my credit card on time. Because of their action of canceling my flight they mentioned that they shall refund the amount of the ticket minus some Rs.330 admin. Charges to which I agreed.

After 37 days I rang them up and complained that I have not received my refund yet. The lady at the call centre mentioned that the amount shall be refunded in about 3 days time. I agreed to that too.

Fifteen days after the agreed date the refund had not yet reflected in my credit card statement. On top of this delay I was slapped a penal interest of Rs. 1000/- by the credit card company.

I rang up Air Deccan and the call centre picks up the call up after 15 mins. It takes the lady another 5 mins to retrieve my data. On top of that she says nobody has filed a case for the refund. I give her the details of the person and the date on which I spoke to her colleague. She just proceeds to give me the case no. and hangs up the phone.

I am going to make the matter shameful for the company if they really care about customer care.Please circulate this matter boldly in all the media so that the public at large know what all is going on in this company.

Thanks.

I purchased an airdeccan ticket [ with no. 4380800 ] on 27-09-07 from M/s Smitha World Travels.Pawan complex, Dabagardens, Visakhapatnam 20 phone No.2543007, fax no.2590596
for two passengers [self and wife] for journey from New delhi to Kolkata by flight No. DN-702
scheduled to leave at 1650 hrs 10-11-07.

I was given a system generated printout ticket. The print out did not bear any stamp/seal of the travel
agent. It also does not contain the information like "THIS IS A COMPUTER GENERATED TICKET AND
HENCE IT DOES NOT REQUIRE ANY SIGNATURE" on it.

Pl confirm the booking by email in 'reply mode'.

I am separately taking up the matter with the travel agent in this regard.

Awaiting an immediate confirmation,

P.rmachandrarao
Ph. [protected]
Mob: [protected]

must improve the service as wel as meet the customers' difficulties with promptness and solve them without unnecessary delays otherwise you will not be trusted by anyone because a customer needs service first and the price facilities later.wish you all the best.

Air Deccan is not only fraud I have experienced an attempt of theft experience while traveling to Air Deccan. They broke the lock in my check-in baggage and on top of it they are not responding at all... if someone can help me I want to make this legal so that other ppl won't suffer from this air line which spoils our country's image.
-bhavin.majithia@gmail.com

Air Deccan is the company with no Business ethics! It is only cheating people by all means. This airline has to be closed by Govt immediately! I also had similar refund problem (case ref no.83163). Even after 60 days I did NOT get my refund. And the customer care is useless!

Not only in refund, this company is the worst in all the services they provide & making the customers frustrated.

Air Deccan is the worst career that I have traveled with. Their staff is fraud and to save their face they drop down to any level.

I had Bangalore - Delhi flight on Air Deccan. Though I reached the security counter 40 min before scheduled time. There was a huge queue and utter chaos. I was denied check-in, was asked to go to ticket counter for boarding pass, then to check-in counter and again for security check. I was denied check-in and the manager after a lot of argument put a delayed check-in time to save himself. I missed by important meetings and money and energy along with my little son. I had to get my ticket canceled and have to take another flight. There were at least 4-5 other passengers harassed in the same manner. There were some who had booked the ticket on the net and the departure time on the ticket was wrong. AND trust me there is nothing we can except warning others before deciding to travel with Air Deccan.