This company is borderline fraudulent. After being told that the part couldn't be ordered, I went online and found it for $59.00 (partselect.com). When it came in the mail 2 days later, it took about 10 minutes to install and fix the problem. I don't have any training, I'm not what you would consider "handy" around the house. But the fact that I was able to fix this appliance, over a supposedly trained technician, is absolutely ludicrous. How these people stay in money is a mystery to me.
The complaint has been investigated and resolved to the customer's satisfaction.