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This company is borderline fraudulent. After being told that the part couldn't be ordered, I went online and found it for $59.00 (partselect.com). When it came in the mail 2 days later, it took about 10 minutes to install and fix the problem. I don't have any training, I'm not what you would consider "handy" around the house. But the fact that I was able to fix this appliance, over a supposedly trained technician, is absolutely ludicrous. How these people stay in money is a mystery to me.
The complaint has been investigated and resolved to the customer's satisfaction.
A&E Factory Service provides horrible service. For us, they also didn't come on the scheduled appointment, and after we called them, they would tell us that they didn't make it and that they can offer us another appointment, which would be nearly a week from the appointment we had set up already. They couldn't even guarantee that they would make it on that date, so we just realized that we may have to wait week after week after week, taking days off to wait for a technician, who may never come. We asked to speak with a manager, who was supposed to call back, but we got to one only after calling twice again after 2 hours of waiting. Another callback later that day never happened, one person even hung up the phone on us. In short, a terrible company to work with, so unless you want to keep waiting for weeks for your repairs to be made and you want to keep waiting for them day in and day out until they finally come, and unless you enjoy being treated horribly, you should choose someone else to do the job.