Adult DVD Site UK review: Little or no contact regarding order not recieved

My husband and I placed an order for a dvd and spray from the above company. www.adultdvdsite.co.uk we used a .co.uk site as we thought this would be alot safer to use than compared to a .com site.

We ordered the 2 items as both of them was showing as in stock, but once the order had been completed we were told that the dvd was out of stock and that it would take 28 days or less for it to come back into stock and be sent out to us. So we waited

We waited 2 weeks and the spray was showing as being sent but we had not recieved anything so I contacted the company via email to ask what had happened. They replied saying that the dvd was on back order and it would take 28days to arrive no response to my question about the spray.

So we waited another 2 weeks and sent them another emailing stating that we understood that the dvd was on back order but we had still not recieved the spray. They responded with an email again only mentioning the dvd.

So I decided to ring the number on the website, [protected] this was only an answering machine so I left my details asking someone to call me as I had still not recieved any of my order even though it had been over 28days. I have still not recieved a phone call.

I have chased several times via email without any response. I have asked for someone to contact me about cancelling my order as still nothing recieved.

£25.60 is not a massive amount but when you pay for something no matter how much it is you do expect to get what youve paid for and some contact from that company when youve asked for it.