ADT Home Security Systems & Monitoring
Reviews and Complaints

On March 6, 2024, an outdoor security camera was installed at my home. The camera cord leading from the outside to the inside wall of the home was wired and stapled in a manner seemingly with no regard or respect for my home. The cord was stapled to the wall in a zig zag fashion (vertical/horizonal), returning to vertical position with stapling ending approximately 27 inches from floor. The cord from this point dangled loosely from the wall, dragging along the floor down to the plug-in with the power strip. Note, the installer performed this task without moving the television or tv stand; he basically worked around it. I had made myself available to this tech regarding moving furniture if need be. He was aware of this, as I had moved an accent table in the front room for him. This mishap in the master bedroom could have been avoided had he asked for help.

08/04/2023

Susana L. Reyes

991 East 31st Street

Hialeah, FL [protected]

Protection 1/ ADT

P.O. Box 219044

Kansas City, MO [protected]

Subject: Cancellation of Security Monitoring Service Account # [protected]

My previous security service term it ended on 06/29/2023 requested by be to be cancel due to your poor customer service, even though I still paid for the period of 07/01/2023-07/31/2023 since I was not able to ever to get in touch with your customer service, reason been customer service did not pick up the phone and when they did, they claimed that they cannot hear me at all, I called many times (at least 10 times) to informed you once again that my service is cancelled since June 29, 2023 I should not be receiving any more invoices, now since my service have begun disconnected on June 29, 2023. I have noted a big discrepancy, I should not receive a bill for month of August, 2023 without services begin provided & service begin cancelled(which I cancelled the service on( 2 ) previous phone calls) I should be getting a credit/ check back to me for a month I paid, and service does not begin providing either (July 2023). I formally ask for you to reimburse me for the month of July 2023 & remove this new invoice for the month of August 2023., And it states that I will not be receiving any penalties.

Your prompt attention to this request would be greatly appreciated.

I would also like to request a written confirmation of the cancellation of my service. Thank you in advance.

Sincerely,

Susana L. Reyes

991 East 31st Street

Hialeah, FL [protected]

Cell phone: [protected]

Security Monitoring Service Account # [protected]

I’ve been dealing with ADT for years now, but as of July 5, 2023 my hall monitor detector has been going off. I called and talked to several customer service rep about this issue. I brought a new battery that didn’t work, so ADT sent out a new hall monitor device. I installed the new hall monitor system and the problem is still ongoing. I asked each customer service rep to send a tech out to see what’s the issue they only suggested virtual appointment. I had a virtual appointment at 10 o’clock on today and the person call suggested that I need a new monitor, what? This person did no testing of the system no virtual anything. It was a time wasted, not only for disappointment, but talking to these people who can’t help I feel that my home is still not secure and I’m very very irate at this point.

April 27, 2023 ADT presented to my new home to install the security service. I was already a costumer having a system install in my previous home. When the installer presented for the service he immediately started to install, at some point he stated that I sign the consent for the service. The contract for installation was sent to my phone and I reviewed it and then signed. And the system was installed and I went on with daily events. This month while reconciling by bank statement I notice a deduction of $83, so I called ADT to understand what this charge was related to. I was informed that it was a payment for a $4000 installation fee. I was astounded to find out that on the last group of documents there was an installation fee of the $4000. I was never told about this and pretty upset because I would have never said yes to that, and feel taken advantage of the situation. Only wanted to continue the plan similar to one I had previously.