Adeline Face & Body review: Refuse To Return Money

I feel Like Been Cheated. i make an payment for the facial package, after 2 month i really have no time for the treatment as due to work. i call up them ask for refund of my money, yet they say it cannot be refund as i only can change to get their product or carry it for my facial. i told them that the agreement that we sign never written any thing regarding of no refunded at all. and they keep telling the that the person in charge is not in, will call me to arrange . till now i still have no hear from them. why can't i have my refunded back seen i didn't use it at all. been calling them a few time yet the keep saying no refund. Is it All beauty line is like that.