Addington Hospital review: Emergency unit

Dear:Sir/Madam

I hereby right this letter to submit a complaint about Addington Emergency unit on The 24th of June my grandmother was critically ILL and my mother and Sister rushed her to Addington Hospital they spent about 30 minutes outside the unit with out giving my grandmother any medical attention, they told my mother why didn't she go to another hospital they should take her to Mahatma Gandhi hospital they didn't even take their time to assess her condition until she demised outside the emergency unit I highly believe my grandma had a chance of living which was taken by the staff from Addington Emergency unit I'm sure if they attended to her they could have made a difference. I also believe she could have been resuscitated if crashed inside the unit. A Nurse then decided to go have a look and my grandmother was silent but my sister had been talking to her reassuring her that everything is going to be okay, my family was in disbelief when the staff called my sister who is pregnant and only 21years to go check my grandmother if she's always like this knowing very well that she has demised. They then took my grandmother inside the hospital with a stretcher made my family wait without any feedback and after that they finally came out and told my grandmother had passed away before she even arrived in Hospital and when my mother said they where talking to her and she could obey commands although her voice she couldn't talk clearly she was told that some people do that when they are dead and then my family was told to go to the mortuary at Gail street the following day we will find our deceased grandmother there. Today being the 25th of June we did go there and the security guard told us that Gail street mortuary have been closed for a year now. We then went to Addington Hospital and I was personally told to the police station to open a case and dictated to tell the police that my grandmother passed on in the car and we don't know what was wrong with her knowing very well she was a chemo patient with a date to attend the hospital after the 26 of June I am very angry and heart broken by the manner of how my family was treated before my grandmother demised and after her death until this moment her body is still at Addington mortuary, they did not want to take her in whilst she was still alive and now they will not release her body to us after her death due to a lack of empathy, this says alot about the nursing pledge the health care workers didn't even follow one. What about the Patients Right Charter my grandmother was denied a fighting chance and access to medical treatment but we are tax payers. We are also waiting for a case number from the police and then we will only be able to take our grandmother to a funeral this is a very difficult time for my family and we are left traumatized by all of this and knowing last Last year, the Constitutional Court (CC) highlighted the importance of constitutional to emergency medical treatment our family had that right taken away from us
Yours...
S Zwane
[protected] this is my contact details if it's required